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• Location: West Dorset, England

• Salary: £28,000 to £30,000 per annum, depending on experience

• Contract: Full-time, permanent

• Working Pattern: Full-time, with occasional evening and weekend work to meet business needs

• Reporting To: Head of Guest Relations

• Right to Work: Existing right to live and work in the UK required

Overview

Oplu is leading the search for a Reservations Agent to join the Guest Relations department of an established luxury country hotel and wellness retreat set within a working estate in West Dorset.

The Reservations Agent is the first point of contact for every enquiry and booking, from initial contact through to confirmed stay.

Reporting to the Head of Guest Relations, the successful candidate will oversee daily reservations, manage room availability and rates, and ensure that every department has the information required to deliver a seamless guest experience.

This is an opportunity to play a key role in the guest journey at a distinctive luxury hospitality destination.

Who This Role Suits

This position is ideally suited to an experienced Reservations Agent or Front Office professional from a luxury hotel, resort or country-house hospitality background.

The successful candidate will be confident managing bookings, availability, rate parity and online travel agent (OTA) channels, with strong communication skills and experience using property management systems.

We are looking for someone warm, precise, proactive and genuinely interested in delivering exceptional guest experiences.

Attention to detail is essential. Every enquiry should be handled promptly, every reservation accurately recorded, and every relevant department properly briefed ahead of guest arrivals.

Key Responsibilities

Reservations and Bookings

• Manage enquiries received by telephone, email, website and booking channels, converting them into confirmed reservations.

• Handle individual, group, event and retreat bookings, including amendments, cancellations and special requests.

• Ensure all enquiries receive prompt, professional responses and accurate information.

• Apply booking, deposit and cancellation policies consistently.

• Process booking payments in accordance with established financial procedures.

• Proactively follow up on enquiries and quotations to maximise booking conversion.

Rates, Availability and Booking Channels

• Maintain accurate room availability, inventory and rates across all reservation systems and distribution channels.

• Ensure pricing aligns with the agreed strategy established by Sales and Marketing.

• Manage online travel agent listings and channel manager systems, maintaining accurate content, rates and booking restrictions.

• Monitor occupancy trends, booking pick-up and potential revenue opportunities.

• Highlight booking risks and commercial opportunities to the Head of Guest Relations.

Guest Communication and Pre-Arrival Planning

• Communicate with guests following reservation and ahead of arrival to confirm booking details and requirements.

• Coordinate dining reservations, spa treatments, experiences, activities and transfers to help create personalised guest itineraries.

• Liaise with the Driver regarding guest arrivals and departures where required.

• Ensure accurate information regarding VIP guests, special requests, allergies and accessibility requirements is communicated to relevant departments.

• Maintain exceptional communication throughout the guest journey, from initial enquiry to post-stay follow-up.

Systems, Data and Reporting

• Maintain proficiency in the hotel's CRM and property management systems, ensuring accurate booking records and guest information.

• Use reservation systems effectively to improve accuracy, efficiency and upselling opportunities.

• Ensure guest data is collected, stored and managed in accordance with GDPR and standard operating procedures.

• Prepare regular reservations reports covering occupancy, booking pick-up, conversion rates, cancellations and lead sources.

• Identify opportunities to improve booking processes, systems and guest communication.

Guest Experiences and Upselling

• Promote the hotel's experiences, activities and events programme during reservations and pre-arrival communication.

• Identify opportunities to recommend room upgrades, packages, spa treatments, dining and other experiences.

• Work collaboratively with Sales and Marketing, providing relevant insights on pricing, guest preferences and competitor offerings.

• Contribute to revenue performance through thoughtful, guest-focused recommendations.

Health, Safety and Security

• Follow the company's Health and Safety Policy, standard operating procedures and relevant risk assessments.

• Support the management of access to the property and designated areas to maintain guest and staff safety.

• Understand and follow fire safety, evacuation and emergency procedures.

• Maintain a professional approach to guest confidentiality and information security.

Requirements

Must-haves

• Previous reservations or front-office experience, ideally within luxury hospitality.

• Proficiency in CRM and property management systems.

• Confidence using Microsoft Office applications and basic accounting procedures.

• Excellent attention to detail and strong organisational skills.

• Clear, professional written and spoken communication.

• A proactive, enthusiastic approach, with the ability to work independently and collaboratively.

• Existing right to live and work in the UK.

Strong Advantage

• Previous experience managing online travel agent (OTA) listings and channel manager systems.

• First Aid at Work certification.

• Basic Food Hygiene qualification.

• Previous experience in luxury hotels, country-house properties or wellness retreats.

Personal Attributes

• Warm, welcoming and professional in every guest interaction.

• Highly organised, accurate and detail-oriented.

• Calm and composed under pressure.

• Confident handling multiple enquiries and competing priorities.

• Proactive, resourceful and comfortable taking initiative.

• Strong team player with excellent interpersonal skills.

• Well-presented, cheerful and polite, maintaining high standards of personal hygiene and professional appearance.

• Flexible to accommodate occasional evening and weekend work.

Application Process

Apply confidentially via the form on this page.

Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.

• Location: West Dorset, England. Service across restaurant, bars, events, breakfast, private dining and in-room dining.

• Salary: £30,000 per annum

• Contract: Full-time, permanent

• Working Pattern: Full-time, with flexibility required for evenings, weekends, bank holidays and busy periods.

• Reporting To: Restaurant Manager, within the Food and Beverage department

• Right to Work: Existing right to live and work in the UK required.

Overview

Oplu is leading the search for a Food & Beverage Service team member to join an established luxury country hotel and wellness retreat set within a working estate in West Dorset.

Reporting to the Restaurant Manager, the successful candidate will deliver warm, attentive and knowledgeable service across the restaurant, bars, events and in-room dining, bringing the estate's farm-to-table food and estate wines to life for every guest.

This is an opportunity to become an ambassador for the hotel and play a key part in creating exceptional guest experiences.

Who This Role Suits

This position would suit a Food & Beverage Service professional with previous experience in a luxury restaurant, hotel or country-house property.

The successful candidate will be comfortable working across a variety of service formats, including restaurant dining, bars, events, breakfast, private dining and in-room dining.

We are looking for someone warm, polished, calm under pressure and genuinely interested in food, wine and the farm-to-table experience.

The role requires flexibility to work within a seven-day luxury hospitality operation, including evenings, weekends and bank holidays.

Full training on the hotel's specific standards and procedures will be provided. Above all, we value a natural service instinct, professionalism and a willingness to learn.

Key Responsibilities

Food & Beverage Service

• Welcome and seat guests, take orders accurately and serve food and drinks in accordance with the hotel's service standards.

• Develop detailed knowledge of menus, ingredients, allergens and estate wines to confidently describe dishes and make recommendations.

• Recommend and upsell food, beverages, wines and experiences in a natural, guest-focused manner.

• Process payments accurately using the point-of-sale system and established financial procedures.

• Support restaurant, bar, events, private dining, breakfast and in-room dining service as required.

Service Standards and Preparation

• Set up, maintain and clear service areas, stations and bars before, during and after service.

• Ensure restaurant, bar and guest areas are clean, organised and presented to exceptional standards.

• Follow standard operating procedures for service, cleaning and stock handling.

• Monitor supplies and promptly report low stock levels or damaged equipment.

• Communicate effectively with the kitchen team regarding orders, timings, dietary requirements and special requests.

Guest Experience

• Anticipate guest needs and deliver thoughtful, personalised service throughout their visit.

• Maintain a warm, professional and attentive approach to guest interactions.

• Respond appropriately to guest feedback and escalate complaints promptly to the Restaurant Manager or F&B Service Manager.

• Contribute to a welcoming atmosphere and memorable luxury hospitality experience.

Licensing, Food Safety and Health & Safety

• Serve alcoholic beverages responsibly, including appropriate age verification, in compliance with licensing regulations.

• Follow food safety, hygiene and allergen management procedures at all times.

• Take responsibility as a Competent Person in implementing the company's Health and Safety Policy.

• Adhere to all relevant standard operating procedures and risk assessments.

• Understand and follow fire safety, evacuation and emergency procedures.

Requirements

Must-haves

• Level 2 Food Safety certification, or willingness to complete the qualification.

• Allergen awareness training.

• A professional, guest-focused attitude and willingness to develop within luxury hospitality.

• Existing right to live and work in the UK.

Previous Food & Beverage Service experience is advantageous, although full training will be provided.

Strong Advantage

• WSET Level 1 or Level 2 qualification.

• Professional barista training.

• Previous experience using point-of-sale systems.

• First Aid at Work certification.

• Previous service experience within luxury hotels, restaurants or country-house properties.

Personal Attributes

• Warm, cheerful and polite, with excellent personal presentation.

• Strong communication and interpersonal skills.

• Calm and composed under pressure.

• A positive, collaborative approach to teamwork.

• Genuine enthusiasm for food, wine and hospitality.

• Willingness to learn and consistently maintain high service standards.

• Flexibility to work evenings, weekends, bank holidays and busy periods.

• Commitment to excellent personal hygiene and maintaining a clean, professional uniform.

Application Process

Apply confidentially via the form on this page.

Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.

• Location: West Dorset, England. Working from massage huts and treatment rooms on the estate.
• Salary: £30,000 to £35,000 per annum, depending on experience.
• Contract: Full-time, permanent.
• Working Pattern:Full-time, including weekend and evening work to meet the needs of the spa.
• Reporting To:Spa Supervisor.
• Qualifications:Level 3 qualification in massage therapy (for example VTCT, ITEC, or CIBTAC). Valid professional insurance.
• Right to Work:Existing right to live and work in the UK required.

Overview

Oplu is leading the search for a Massage Therapist to join the Spa team at an established luxury country hotel and wellness retreat set within a working estate in West Dorset.

Reporting to the Spa Supervisor, the Massage Therapist delivers massage and body treatments to the highest professional standard from massage huts and treatment rooms on the estate, giving every guest a calm, personal, and restorative spa experience. The role is an ambassador for the spa and the wider hotel.

Who this role suits

A qualified Massage Therapist with previous experience in a hotel or luxury spa, ideally with a repertoire covering Swedish, deep tissue, hot stone, aromatherapy, and pregnancy massage.

The right candidate is warm, calm, precise, and genuinely passionate about the healing side of their craft. Comfortable with a seven-day spa rhythm including weekend and evening cover. Hygiene-first, consultation-driven, and quietly consistent on standards.

Key Responsibilities

Treatments

• Deliver massage and body treatments from the spa menu (for example Swedish, deep tissue, hot stone, aromatherapy, and pregnancy massage) to a consistently high standard.
• Carry out a full consultation before every treatment, checking contraindications and tailoring the treatment to the guest's needs.
• Complete consultation forms and treatment records accurately and store them in line with GDPR.
• Give guests clear aftercare advice and recommend further treatments, products, and experiences.
• Keep to the treatment schedule so guests are welcomed on time and no booking is missed.

Spa guest experience

• Welcome guests warmly and guide them through their spa journey from arrival to departure.
• Promote spa packages, retail products, and the hotel's experiences programme where appropriate.
• Handle feedback professionally, passing any concerns to the Spa Supervisor.

Treatment areas and products

• Prepare, clean, and reset massage huts and treatment rooms between every guest so each space is spotless and calm.
• Use and store oils, products, and equipment correctly, in line with COSHH, safety data sheets, and spa guidelines.
• Manage laundry and waste in treatment areas, liaising with Housekeeping.
• Report low stock, faulty equipment, and maintenance issues to the Spa Supervisor promptly.

Health and safety

• Accept responsibility as a Competent Person in implementing the company's Health and Safety Policy, following all SOPs and risk assessments.
• Maintain high standards of hygiene and infection control for every treatment.
• Know and follow fire, evacuation, and emergency procedures.

Requirements

Must-haves

• Level 3 qualification in massage therapy (for example VTCT, ITEC, or CIBTAC).
• Valid professional insurance.
• Previous experience as a massage or spa therapist, ideally in a hotel or luxury spa.
• Existing right to live and work in the UK.

Strong advantage

• Hot stone, aromatherapy, sports, or pregnancy massage specialisms.
• Facial or beauty qualifications.
• Product-house training.
• First Aid at Work.

Other requirements

• Weekend and evening work to meet the needs of the spa.
• Presentable, cheerful, and polite at all times, with good personal hygiene and a clean, laundered uniform.
• Able to carry out other reasonable duties as requested by the Spa Supervisor.

Application Process

Apply confidentially via the form on this page. Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.

• Location: West Dorset, England. Work covers both indoor and outdoor areas across the estate.
• Salary: £26,000 to £30,000 per annum, depending on experience.
• Contract: Full-time, permanent.
• Working Pattern: Full-time, including weekend and evening work. Outdoor work in the external environment required at times.
• Reporting To: Head of Housekeeping.
• Right to Work: Existing right to live and work in the UK required.

Overview

Oplu is leading the search for a Housekeeper to join the Housekeeping team at an established luxury country hotel and wellness retreat set within a working estate in West Dorset.

Reporting to the Head of Housekeeping, the role keeps buildings and general access areas to the highest standard of cleanliness, hygiene, and presentation across the estate. The role is an ambassador for the hotel and part of the team that keeps every guest experience feeling considered and calm.

Who this role suits

A housekeeper with experience in a hotel, boutique hotel, luxury property, or private household. Comfortable with the physical rhythm of hospitality housekeeping, with the attention to detail that luxury guests notice.

The right candidate is reliable, warm, discreet, and quietly house-proud. Comfortable working outdoors on the estate when required. Follows SOPs, respects chemicals and equipment, and takes pride in a job done cleanly and in full.

Key Responsibilities

Cleaning and presentation

• Follow set procedures and schedules for cleaning, sanitising, setting out areas, and organising services.
• Use correct chemicals, materials, equipment, and methods per set procedures for specific areas and items.
• Be fully aware of COSHH and MSDS for the use of chemicals per recommendations and SOPs, and ensure storage and transport around site is controlled at all times.
• Ensure all areas are clean, tidy, and presentable to a high standard.
• Ensure all required signage, barriers, screens, lifting equipment, working-at-height setup, additional team support, and other measures are organised and mobilised in advance, used as required, and demobilised to maximise efficiency and comply with Health and Safety requirements.
• Collect rubbish, refuse, and waste and deposit in designated areas and receptacles, as scheduled.

Laundry and linen

• Collect used and dirty laundry and replace where required with clean.
• Liaise with the Laundry third party to issue dirty and receive clean laundry per set procedures and controls.
• Launder required items in-house as demanded when required due to third-party restrictions.

Cross-department support

• Support other departments as required in the movement of items and set-up of areas.
• Support the replenishment and control of stocks used across the hospitality operation and ensure all required measures for access to stocks, stock replenishment, and stock-control administration are satisfied.
• Open, close, lock, and unlock egress routes and points per the requirements of schedules and procedures.

Health and safety

• Support control measures related to access onto the premises, into and around buildings, and designated areas, for the safety of guests, team members, partners, and third parties.
• Accept responsibility as a Competent Person in the implementation of the company's Health and Safety Policy. Ensure the highest levels of Health and Safety are followed, complying with all SOPs, risk assessments, and operations manuals.
• Identify issues related to the building, site, facilities, or services and report immediately to the Line Manager.
• Undertake other reasonable duties as requested by Management.

Requirements

Must-haves (training to be completed if not already held)

• COSHH training.
• Cleaning training.
• Manual Lifting training.
• Existing right to live and work in the UK.

Strong advantage

• First Aid at Work.
• Fire Safety training.
• Previous experience in a luxury hotel, boutique hotel, or private household.

Other requirements

• Presentable, cheerful, and polite at all times, wearing appropriate clean and laundered uniform.
• Weekend and evening work to satisfy the responsibilities.
• Working outside in the external environment required at times.
• Focused, proactive, enthusiastic, working on own initiative or as part of a team.

Application Process

Apply confidentially via the form on this page. Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.

• Location: West Dorset, England

• Salary: £80,000 to £100,000 per annum, depending on experience

• Contract: Full-time, permanent

• Working Pattern: Seven-day operation. Flexible approach to working hours, including evenings, weekends and bank holidays in line with business needs.

• Reporting To: Managing Director

• Direct Reports: Head of Guest Relations, Executive Housekeeper, Spa Supervisor, Wellness Supervisor, Head of Food & Beverage, Head Chef, Wine Manager

• Right to Work: Existing right to live and work in the UK required. Full UK driving licence required.

Overview

Oplu is leading the search for a Head of Operations to run the guest-facing operation of an established luxury country hotel and wellness retreat set within a working estate in West Dorset.

Reporting to the Managing Director, the Head of Operations leads the day-to-day running of hospitality across seven departments: Guest Relations and Reservations, Housekeeping, Spa, Wellness, Food and Beverage, Kitchen, and Wine.

The estate operates on sustainable and regenerative principles, with its own vineyards, kitchen garden and farm-to-table food. The hotel sits within grounds that include grassland, woodland, landscaped gardens and lakes.

This is a senior appointment with accountability for departmental budgets, revenue, costs and margins across the hospitality operation, in partnership with Finance and Sales and Marketing. The successful candidate will deputise for the Managing Director when required.

Who This Role Suits

This opportunity is suited to a senior hospitality professional with at least five years' operations management experience in luxury hotels, resorts or spa properties, with a proven track record of leading multiple departments simultaneously.

Relevant backgrounds include:

• Head of Operations or Director of Operations at a luxury country-house hotel.

• Operations Director at a wellness retreat or spa hotel.

• Hotel Manager or Deputy General Manager at a comparable luxury property.

• Executive Assistant Manager at a five-star hotel with proven experience across rooms, food and beverage, and spa operations.

The ideal candidate is a confident coach, a calm decision-maker and financially literate, with a genuine interest in sustainable and regenerative hospitality.

They will be comfortable deputising for the Managing Director and working within the demands of a seven-day luxury country hotel operation.

Key Responsibilities

Operational Leadership

• Lead the day-to-day operation of all hospitality departments, ensuring they run smoothly, safely and to the hotel's standards, seven days a week.

• Empower each Head of Department to take ownership of their area, setting clear goals, delegating authority and holding them accountable for results.

• Hold regular operations meetings and one-to-one meetings with direct reports to agree priorities, review performance and resolve challenges.

• Plan ahead for occupancy, events, private groups and retreats, ensuring every department is appropriately resourced and prepared.

• Implement and manage clear standard operating procedures and sign-off processes across all operational areas.

• Act as the senior escalation point on site, working closely with the Duty Management team on cover and incidents.

Guest Experience and Service Standards

• Oversee the end-to-end guest journey, from reservation to departure, delivering a consistent luxury experience across every department.

• Set, monitor and audit service standards, respond to guest feedback and reviews, and drive continuous improvement.

• Work with the Head of Food & Beverage, Head Chef and Wine Manager to deliver dining and wine experiences that reflect the estate's farm-to-table ethos.

• Collaborate with the Head of Farming to incorporate estate-grown produce into the culinary offering.

• Work with the Spa and Wellness Supervisors to develop and deliver the spa and wellness experience.

• Maintain exceptional presentation and guest readiness across the property, coordinating with the Executive Housekeeper and Head of Facilities and Estate.

People Leadership

• Lead, coach and develop Heads of Department, strengthening their capabilities and building succession within their teams.

• Work with People and Culture on recruitment, onboarding, training, performance reviews, absence management and disciplinary matters.

• Ensure staffing levels, rotas and labour costs are planned and managed efficiently across departments.

• Oversee compliance with required training and qualifications, including food hygiene, first aid and licensing.

• Champion the hotel's culture, encourage cross-departmental collaboration and promote employee engagement.

Financial and Commercial Management

• Work with Finance to establish and manage departmental budgets, monitor revenue, costs and margins, and take corrective action where necessary.

• Ensure invoices are approved correctly and purchasing follows established procedures.

• Oversee supplier relationships, stock control and inventories across food and beverage, wine, spa and housekeeping.

• Work with Sales and Marketing on occupancy, pricing, packages, events and brand collaborations, ensuring operational capacity aligns with commercial commitments.

• Prepare regular operational and financial performance reports for the Managing Director.

Systems, Processes and Compliance

• Implement and maintain operational systems, including property management, reservations and spa booking platforms.

• Ensure relevant teams are trained and confident in using operational systems.

• Maintain accurate health and safety records, risk assessments and quality assurance documentation.

• Oversee asset inventory records across departments.

• Ensure supplier agreements and contracts are reviewed and approved through appropriate procedures.

• Maintain compliance with relevant legislation, including licensing, food safety, allergen management and data protection.

Health and Safety

• Take overall responsibility for health and safety across hospitality, working with the Health and Safety Consultant and Head of Facilities and Estate.

• Ensure risk assessments, COSHH, fire safety and food safety procedures are implemented, reviewed and followed.

• Oversee the reporting, investigation and resolution of accidents, incidents and near misses.

• Ensure allergen management and licensing requirements are met and the hotel remains inspection-ready.

• Lead by example and promote a positive safety culture across all teams.

Requirements

Must-haves

• At least five years' senior operations management experience within luxury hospitality, including hotels, resorts or spa properties.

• Proven experience leading multiple departments and managing senior departmental managers.

• Strong financial and commercial acumen, including budgets, P&L management and labour cost control.

• Excellent leadership, coaching and communication skills.

• Confident decision-making, problem-solving abilities and exceptional attention to detail.

• Strong IT proficiency, including Microsoft Office and hotel systems such as PMS and EPOS.

• Full UK driving licence.

• Existing right to live and work in the UK.

Strong Advantage

• Degree or professional qualification in Hospitality Management or a related discipline.

• Level 3 Food Safety qualification and First Aid certification.

• Previous experience within luxury wellness retreats, spa hotels or country estate environments.

• Experience supporting operational development within a growing or changing hospitality business.

Personal Attributes

• Proactive and solutions-focused.

• Calm and composed under pressure.

• Strong commitment to exceptional guest experiences.

• Respectful, fair and collaborative leadership style.

• Ability to build productive working relationships across departments.

• Strong work ethic, accountability and professional integrity.

• Genuine interest in sustainable and regenerative hospitality.

Application Process

Apply confidentially via the form on this page.

Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.

• Location: Remote

• Salary: $5,000–$7,000 net per month, paid in USD

• Languages: Turkish essential

• Contract: Full-time, permanent

• Working Pattern: Remote, with some calls during US business hours

• Right to Work: Existing right to work in your base country required. No visa sponsorship offered.

Overview

Oplu is leading the search for a Fund Operations Associate for a single-family office.

The Associate works alongside the Finance Manager across fund operations, payments, investment documentation and entity administration. This is an operations role, not an investment role. It suits someone who wants a long-term career in fund and family office operations rather than a route into investing.

The role calls for 2–5 years' experience in fund administration, portfolio or asset management operations, audit, banking operations, or a family office.

Turkish language is essential. Candidates must have the existing right to work in their base country. No visa sponsorship is offered.

The Opportunity

The family office holds a broad portfolio of private equity and venture capital fund commitments and direct investments, alongside hedge fund and public market holdings, with US and Cayman structuring.

The investment team has a defined remit. Everything outside it sits with finance operations: capital calls, subscriptions and redemptions, payments, KYC, documentation, portfolio data, and the administration behind new entities and bank accounts.

The Associate and the Finance Manager share this workload. There is no fixed split. Work goes where the volume is.

The team is small and fully remote. The role suits someone who takes ownership of whatever needs doing, including areas of overlapping responsibility, and sees it through. Confidentiality is fundamental.

Who This Role Suits

This position is suited to a finance professional who enjoys the discipline of fund administration and demonstrates exceptional attention to detail.

Relevant professional backgrounds include:

• Fund Operations Associate at a fund administrator or General Partner (GP).

• Fund Administrator.

• Portfolio Operations Analyst at an asset management firm.

• Audit Associate at a Big Four or mid-tier firm covering fund clients.

• Banking Operations Associate in middle-office or back-office functions.

• Family Office Analyst.

Key Responsibilities

Documents and Email Management

• Check the shared inbox daily and flag anything requiring action.

• Save fund notices, statements and agreements to the correct Google Drive folders, keeping archives accurate and up to date.

• Distribute relevant documents to the team.

Fund Operations

• Record capital call notices in the cash flow sheet and check called and uncalled amounts against fund records.

• Review capital account statements against internal records, then file and distribute them.

• Check management fees on capital call notices against fund terms and follow up on discrepancies.

• Complete monthly line-by-line reconciliations against internal records.

• Process subscriptions and redemptions across private equity, venture capital, hedge fund and public market holdings.

• Complete new subscription packs, including forms and KYC documentation, and archive signed copies.

Direct Investments

• Track funding schedules for direct investments and coordinate the required cash.

• Review cap tables and legal documentation for key terms and record them accurately.

• Follow up on KYC, signatures and documentation through to completion.

• Maintain accurate and up-to-date portfolio records.

Portfolio Data and Reporting

• Check that data flowing into Addepar is complete and accurate.

• Review IRR and MOIC calculations for accuracy.

Payments and Invoices

• Prepare payment instructions for capital calls and investments, coordinating payment dates with the EA team.

• Track engagement letters and invoices.

• Follow up on smaller invoices until payment is completed.

• Update bank balances across multiple banking institutions twice a month and report internally.

Entity Administration and Coordination

• Support the formation of new US entities, including bank account openings, signatures and corporate resolutions.

• Coordinate US visa matters with immigration counsel.

• Maintain private equity and venture capital files for US tax purposes and liaise with relevant advisers.

• Coordinate with Cayman administration.

• Handle urgent ad hoc tasks and follow them through to completion.

Requirements

Must-haves

• Fluent Turkish, written and spoken.

• Strong written and spoken English.

• 2–5 years' experience in fund administration, portfolio or asset management operations, audit, banking operations, or a family office.

• Excellent academic background, with top-tier high school and university education.

• Bachelor's degree in business, economics, finance or a related discipline.

• Working knowledge of fund terminology, including commitments, capital calls, distributions, recallable amounts, NAV, management fees, carried interest, IRR and MOIC.

• Strong spreadsheet skills, including the ability to prepare reconciliations in Google Sheets.

• Proficiency with Google Workspace and disciplined electronic document management.

• Excellent numerical accuracy, attention to deadlines and follow-through.

• Ability to manage multiple smaller tasks simultaneously and identify discrepancies proactively.

• Flexible, collaborative approach to working within a small team where responsibilities overlap.

• Absolute discretion when handling sensitive financial information.

• Existing right to work in the candidate's country of residence. No visa sponsorship offered.

Strong Advantage

• Fund administration experience at a fund administrator, General Partner or family office.

• Experience with Addepar or a comparable portfolio reporting platform.

• Experience processing subscriptions and redemptions across private and hedge funds.

• Exposure to US tax administration for investment vehicles.

• Familiarity with Cayman fund administration and offshore structures.

• Experience preparing KYC and subscription documentation.

• Entity formation or corporate secretarial experience.

• Experience reconciling accounts across multiple banks.

Preferred Background

• An individual seeking a long-term career in single-family office operations.

• Based in Turkey, the UK, Europe or Dubai for time-zone alignment.

• Comfortable working within a small, fully remote team with a broad operational remit.

Why This Role

• USD-denominated compensation of $5,000–$7,000 net per month.

• Exposure to a diversified portfolio spanning private equity, venture capital, hedge funds, public markets and direct investments.

• Direct involvement in fund operations, US entity formation, US tax administration and Cayman structures alongside professional advisers and legal counsel.

• Fully remote working arrangement.

• A broad and varied role within a small team where individual contributions are visible and valued.

Application Process

Apply via the form on this page.

Shortlisted candidates may be asked to complete a short recorded video interview. References will be taken before any offer.

Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please assume your application has not been successful on this occasion.

• Location: Milan

• Salary: €45,000 to €55,000 per annum, depending on experience

• Contract: Full-time, permanent

• Working Pattern: Hybrid. In-office Monday, Wednesday, Thursday; work from home Tuesday and Friday.

• Reporting To: Finance Manager (with directions also from the Project and Operations Manager)

• Languages: Fluent English and Italian. Spanish a strong advantage.

• Start Date: As soon as possible. Immediate availability or short notice preferred.

• Right to Work: Existing right to live and work in Italy required. No visa sponsorship.

Overview

Oplu is leading the search for a Finance and Operations Assistant to join an established UHNW family office in Milan.

This is a dual-track support role across finance and operations. The successful candidate supports both the Finance Manager and the Project and Operations Manager, responsible for the day-to-day running of the office across both functions: Xero reconciliations, cash reports, payment runs, supplier records, insurance claims, and the operational detail that keeps a UHNW family's personal and professional affairs in order.

This is a finance-first role in a small team. The family office describes it as entry level, but the person must already be financially literate and able to work independently from the start. There is scope to grow towards a Finance Manager role over time.

Who This Role Suits

A Finance Assistant, Accounts Assistant, or Bookkeeper who wants to build a career in a family office. Experience supporting a Principal, entrepreneur, or family, where business and personal finances overlap, is particularly relevant.

The role would also suit a PA or EA who has genuinely run the books for a Principal, including reconciliations and reporting, and now wants to move fully into finance.

A degree is not required. What matters is hands-on competence. You understand a P&L, balance sheet, and cash flow, and you need the numbers to reconcile. Presence matters too: polished, articulate, and composed with senior people.

Not a corporate accountant on autopilot. Not an EA who wants to sit at the Principal's shoulder.

Key Responsibilities

Finance Support

• Record and reconcile global bank transactions from several bank accounts and credit cards on Xero, weekly and monthly.

• Monitor several bank balances and prepare weekly cash reports.

• Retrieve and upload raw data for reporting purposes.

• Produce monthly, quarterly, and year-to-date global P&Ls for the Finance Manager to review.

• Issue invoices where necessary.

• Submit quarterly reimbursement reports to the Principal's company for expenses paid with personal funds.

• Organise the weekly payment run; draft, input, and execute payments on instruction.

• Submit Principal's company card receipts on the Brex platform.

• Maintain accurate payment records and handle highly sensitive information with discretion.

• Provide administrative assistance tracking investments across different platforms.

• Execute stock trades on instruction and report across accounts, highlighting realised profits following any sales.

• Complete ad hoc duties as instructed.

Operations Support

• Assist with data inputting, including forms, questionnaires, and similar.

• Submit and track health insurance claims.

• Assist with keeping track of suppliers and contracts, and keep the Property Registry duly organised.

• Keep the Family Office Google Drive storage in order and file documents in the right place.

• Calculate and track the family's yearly carbon offsets and report on them.

• Keep track of the family's days per country.

Requirements

Must-haves

• Hands-on bookkeeping, accounts, or finance administration experience, ideally on Xero.

• A working understanding of a P&L, balance sheet, and cash flow, and of realised versus unrealised gains.

• Experience handling mixed business and personal expenses for a Principal, entrepreneur, or family.

• Strong numeric skills, financial acumen, attention to detail, and a genuine interest in finance.

• Excel proficiency.

• Tech and IT savvy; comfortable with basic troubleshooting and investigating elementary IT issues.

• Minute-taking.

• Familiar with Mac OS and Gmail.

• Fluent English, written and spoken; excellent presentation and communication skills.

• Proactive, self-starting, and hands-on; able to pick up new challenges with a positive attitude.

• Able to work under pressure, respect deadlines, prioritise logically, and work effectively in a small team.

• Existing right to live and work in the UK. No visa sponsorship.

Strong Advantage

• Previous exposure to a HNW or UHNW family office, private office, or private wealth environment.

• Studying for, or planning to study for, a professional accountancy qualification (ACCA, CIMA, ACA, or AAT).

• Fluency in Spanish.

• Prior exposure to Brex or a comparable corporate-card platform.

• Prior exposure to multi-jurisdiction family office operations, including days-per-country tracking and international reimbursement flows.

Application Process

Apply via the form on this page. Only shortlisted candidates will be contacted. Shortlisted candidates may be asked to complete a short recorded video interview.

If you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.