The Opportunity

A distinguished private household in Miami is seeking a polished and service-focused Service Housekeeper to join a high-performing private residence team.

This is a high-trust private household position combining high-standard housekeeping and cleaning with discreet, principal-facing guest service. It supports a high-profile Principal with household presentation, organisation, hosting readiness, and day-to-day residence support, and requires someone present, proactive, attentive, and equally at home maintaining an immaculate residence and serving guests well.

This role would suit a skilled private-household housekeeper who already serves, or a polished professional from five-star hotels, private villas, or yacht interiors. Cleaning and household presentation are a core part of the role, alongside guest service.

About the Residence and Household

The residence is a private home being established as the Principal’s primary base in Miami from late 2026, with travel back and forth in the months before move-in.

The Principal travels frequently and unpredictably throughout the year. As a result, the household must be ready to host on short notice, or sit quietly for weeks at a time, depending on the Principal’s schedule.

The on-site team includes a House Manager, two Housekeepers, a Private Chef, and a Driver. The Housekeepers support both service and cleaning, and there is no formal Butler within the residence. For this reason, the household is seeking a polished Service Housekeeper who can strengthen the team’s service capability while maintaining high cleaning and presentation standards.

Please note that a small dog lives at the residence, so candidates must be pet-friendly and comfortable assisting with occasional dog-related duties.

The House Manager runs the on-site team and reports to a Global House Manager, who oversees the wider multi-residence portfolio.

Why this role

This is a setup hire. You will help bring a new private residence to life, working with the House Manager to establish cleaning, housekeeping, and service standards and embed the rhythms of the house from a blank canvas. The first six months will define how the residence runs for years afterwards.

Possible travel during the setup phase may be required to support the Principal at other residences or hotels. This is an excellent opportunity for a service-led housekeeping professional in Miami who brings strong standards of cleaning, presentation, household organisation, discretion and quiet anticipation.

It is particularly well suited to a skilled housekeeper who is confident serving guests, or to a polished luxury hospitality or yacht interior professional comfortable with both cleaning and service.

Key Responsibilities

Household presentation and cleaning

• Ensure the residence is clean, organised, stocked, and always guest-ready.
• Perform general and deep cleaning as part of the rota.
• Support household readiness before, during, and after the Principal’s visits.
• Keep the residence prepared to receive at short notice.
• Maintain calm, consistent upkeep during quieter periods.
• Maintain service areas, storage spaces, guest areas, and household supplies.
• Assist with errands, groceries, and basic household admin when required.

Principal-facing service

• Provide polished, discreet, and service-focused support to the Principal and guests.
• Serve refreshments and respond promptly to household requests.
• Maintain a calm, attentive presence throughout the residence.
• Anticipate needs while respecting privacy, boundaries, and household protocol.
• Represent the household with discretion, integrity, and professionalism.

Laundry, ironing and wardrobe support

• Manage laundry, ironing, steaming, folding, and garment presentation with precision.
• Support wardrobe care and high-standard garment handling where required.
• Maintain strong attention to detail across linens, clothing, and household fabrics.
• Ensure laundry areas remain organised, clean, and properly stocked.

Team support

• Report to the House Manager and support the wider household team.
• Work collaboratively with the House Manager, Housekeepers, Private Chef, Driver, and wider household structure.
• Follow household standards, routines, and rota requirements.
• Support the team environment where service and housekeeping responsibilities overlap.
• Assist with occasional dog-related duties when needed.

Requirements

Must-haves

• Fully eligible to work in the US.
• Fluent English and Spanish speaker.
• Based in, or able to work reliably in, Miami, Florida.
• Proven experience in a private household, luxury residence, five-star hospitality environment, yacht interior, or similar high-end setting.
• High standards of cleanliness, organisation, and household presentation.
• Strong service mindset with polished personal presentation.
• Confident serving refreshments and responding to Principal or guest requests.
• Excellent laundry, ironing, steaming, folding, and garment care skills.
• Discreet, calm, emotionally intelligent, and highly professional.
• Comfortable working around a high-profile Principal and guests.
• Flexible to work weekends, holidays, and irregular shifts as part of a rota.
• Comfortable working in a residence where schedules may change at short notice.
• Pet-friendly and comfortable around a small dog.
• Able to assist with occasional dog-related duties.
• Confident working without constant supervision; proactive and self-starting.
• Familiarity with Google Docs, Google Sheets, WhatsApp, and basic household technology.
• Strong work ethic, high standards, and excellent attention to detail.

Strong advantage

• Experience in a UHNW private household or high-profile private residence.
• Formal service, table service, drinks service, or guest service experience.
• Luxury hospitality, five-star hotel, villa, chalet, or private estate experience.
• Yacht Steward, Yacht Stewardess, Chief Stew, Second Stew, or yacht interior background.
• Wardrobe care, fine laundry, luxury garment care, or packing and unpacking experience.
• Experience working as part of a structured household team.

Working in this household

The household requires someone polished, discreet, flexible, and genuinely service-led.

The successful candidate will understand that the role combines high-standard housekeeping and cleaning with principal-facing service. They will be confident moving between cleaning, laundry, organisation, household presentation, guest readiness, and service without treating the role as cleaning-only or service-only.

The residence may need to be ready to host on short notice, or may remain quiet for weeks depending on the Principal’s travel schedule. The right candidate will be calm and consistent in both scenarios.

The cultural register is calm, private, professional, and detail-focused. The household values quiet anticipation, strong boundaries, consistency, and high standards.

Practical Information

• Contract: Full-time.
• Location: Miami, Florida, USA.
• Salary: $65,000–$95,000
• Working pattern: Flexible schedule, including weekends and irregular shifts as part of a rota.
• Languages: Fluent English and Spanish required. Additional languages advantageous.
• Right to work: Fully eligible to work in the US.
• Role type: Housekeeping and service-led private household support. Cleaning is a core part of the role.
• Reporting line: House Manager, with wider oversight from the Global House Manager.
• Household structure: A House Manager, two Housekeepers, Private Chef, and Driver.
• Residence profile: Private home being established as the Principal’s primary Miami base from late 2026.
• Pet: A small dog lives at the residence.

Application Process

Please note: Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please assume your application has not been successful on this occasion.

The Opportunity

A distinguished private household in Miami is seeking a polished, service-focused Land-Based Steward / Stewardess to join a high-performing private residence team. Experienced yacht interior crew looking to come ashore are strongly encouraged to apply.

This is a high-trust private household position supporting a high-profile Principal with service, guest welcoming, household presentation, organisation, hosting readiness, and day-to-day residence support. It requires someone present, proactive, attentive, and comfortable providing discreet, principal-facing service within a formal private residence.

If you have delivered interior service on a yacht, you will recognise the rhythm of this role. It is a hands-on interior role on land: service-led, with housekeeping and cleaning forming part of the rota, much as they do in any tight interior department. Candidates from luxury hospitality or formal private households are equally welcome.

About the Residence and Household

The residence is a private home being established as the Principal’s primary base in Miami from late 2026, with travel back and forth in the months before move-in.

The Principal travels frequently and unpredictably throughout the year. As a result, the household must be ready to host on short notice, or sit quietly for weeks at a time, depending on the Principal’s schedule. This pattern will be familiar to anyone who has worked private or charter seasons.

The on-site team includes a House Manager, two Housekeepers, a Private Chef, and a Driver. The Housekeepers support both service and cleaning, and there is no formal Butler within the residence. For this reason, the household is seeking a polished interior professional who can strengthen the team’s service capability while remaining hands-on and flexible.

Please note that a small dog lives at the residence, so candidates must be pet-friendly and comfortable assisting with occasional dog-related duties.

The House Manager runs the on-site team and reports to a Global House Manager, who oversees the wider multi-residence portfolio.

Why this role

This is a setup hire, and a chance to come ashore without losing your service edge: a permanent Miami base, no living aboard, and the interior standards you already live by.

You will help bring a new private residence to life, working with the House Manager to establish service and housekeeping standards from a blank canvas. The first six months will define how the residence runs for years afterwards.

Possible travel during the setup phase may be required to support the Principal at other residences or hotels. This is an excellent opportunity for an interior professional who brings strong standards of discretion, presentation, household organisation, cleaning and quiet anticipation.

No maritime certificates, including STCW or ENG1, are required. This is a land-based role.

Key Responsibilities

Principal-facing service

• Provide polished, discreet, and service-focused support to the Principal and guests.
• Serve refreshments and respond promptly to household requests.
• Maintain a calm, attentive presence throughout the residence.
• Anticipate needs while respecting privacy, boundaries, and household protocol.
• Represent the household with discretion, integrity, and professionalism.

Household presentation and readiness

• Ensure the residence is clean, organised, stocked, and always guest-ready.
• Support household readiness before, during, and after the Principal’s visits.
• Keep the residence prepared to receive at short notice.
• Maintain calm, consistent upkeep during quieter periods.
• Perform general and deep cleaning as part of the rota.
• Maintain service areas, storage spaces, guest areas, and household supplies.
• Assist with errands, groceries, and basic household admin when required.

Laundry, ironing and wardrobe support

• Manage laundry, ironing, steaming, folding, and garment presentation with precision.
• Support wardrobe care and high-standard garment handling where required.
• Maintain strong attention to detail across linens, clothing, and household fabrics.
• Ensure laundry areas remain organised, clean, and properly stocked.

Team support

• Report to the House Manager and support the wider household team.
• Work collaboratively with the House Manager, Housekeepers, Private Chef, Driver, and wider household structure.
• Follow household standards, routines, and rota requirements.
• Support the team environment where service and housekeeping responsibilities overlap.
• Assist with occasional dog-related duties when needed.

Requirements

Must-haves

• Fully eligible to work in the US.
• Fluent English and Spanish speaker.
• Based in, or able to work reliably in, Miami, Florida. South Florida and Fort Lauderdale crew welcome.
• Proven experience in a yacht interior, private household, luxury residence, five-star hospitality environment, or similar high-end service setting.
• Strong service-first mindset with polished personal presentation.
• Confident serving refreshments and responding to Principal or guest requests.
• Excellent laundry, ironing, steaming, folding, and garment care skills.
• High standards of cleanliness, organisation, and household presentation.
• Discreet, calm, emotionally intelligent, and highly professional.
• Comfortable working around a high-profile Principal and guests.
• Flexible to work weekends, holidays, and irregular shifts as part of a rota.
• Comfortable working in a residence where schedules may change at short notice.
• Pet-friendly and comfortable around a small dog.
• Able to assist with occasional dog-related duties.
• Confident working without constant supervision; proactive and self-starting.
• Familiarity with Google Docs, Google Sheets, WhatsApp, and basic household technology.
• Strong work ethic, high standards, and excellent attention to detail.

Strong advantage

• Yacht Steward, Yacht Stewardess, Chief Stew, Second Stew, or yacht interior background.
• Experience in a UHNW private household or high-profile private residence.
• Formal service, table service, drinks service, or guest service experience.
• Luxury hospitality, five-star hotel, villa, chalet, or private estate experience.
• Wardrobe care, fine laundry, luxury garment care, or packing and unpacking experience.
• Experience working as part of a structured household or interior team.

Working in this household

The household requires someone polished, discreet, flexible, and genuinely service-led.

The successful candidate will understand that the role combines principal-facing service with hands-on household support. They will be confident moving between service, laundry, organisation, household presentation, guest readiness, and general cleaning and upkeep without treating the role as service-only or cleaning-only.

The residence may need to be ready to host on short notice, or may remain quiet for weeks depending on the Principal’s travel schedule. The right candidate will be calm and consistent in both scenarios.

The cultural register is calm, private, professional, and detail-focused. The household values quiet anticipation, strong boundaries, consistency, and high standards.

Practical Information

• Contract: Full-time.
• Location: Miami, Florida, USA. Land-based.
• Salary: $65,000–$95,000
• Working pattern: Flexible schedule, including weekends and irregular shifts as part of a rota.
• Languages: Fluent English and Spanish required. Additional languages advantageous.
• Right to work: Fully eligible to work in the US.
• Role type: Service-led private household support, including cleaning. No maritime certificates required.
• Reporting line: House Manager, with wider oversight from the Global House Manager.
• Household structure: A House Manager, two Housekeepers, Private Chef, and Driver.
• Residence profile: Private home being established as the Principal’s primary Miami base from late 2026.
• Pet: A small dog lives at the residence.

Application Process

Please note: Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please assume your application has not been successful on this occasion.

The Opportunity

A distinguished private household in Miami is seeking a polished and service-focused House Steward / Butler to join a high-performing private residence team.

This is a high-trust private household position supporting a high-profile Principal with service, guest welcoming, household presentation, organisation, hosting readiness, and day-to-day residence support. It requires someone present, proactive, attentive, and comfortable providing discreet, principal-facing service within a formal private residence.

This role would suit someone with experience in a UHNW private household, luxury residence, five-star hospitality environment, or yacht interior setting. Rising butlers, house stewards, and formal service professionals are encouraged to apply, as are yacht interior crew looking for a land-based role. This is a hands-on, service-led role in a lean modern household, so the successful candidate will move comfortably between refined service and practical household support, including cleaning.

About the Residence and Household

The residence is a private home being established as the Principal’s primary base in Miami from late 2026, with travel back and forth in the months before move-in.

The Principal travels frequently and unpredictably throughout the year. As a result, the household must be ready to host on short notice, or sit quietly for weeks at a time, depending on the Principal’s schedule.

The on-site team includes a House Manager, two Housekeepers, a Private Chef, and a Driver. The Housekeepers support both service and cleaning, and there is no formal Butler within the residence. For this reason, the household is seeking a polished House Steward / Butler who can strengthen the team’s service capability while remaining hands-on and flexible.

Please note that a small dog lives at the residence, so candidates must be pet-friendly and comfortable assisting with occasional dog-related duties.

The House Manager runs the on-site team and reports to a Global House Manager, who oversees the wider multi-residence portfolio.

Why this role

This is a setup hire. You will help bring a new private residence to life, working with the House Manager to establish service and housekeeping standards and embed the rhythms of the house from a blank canvas. The first six months will define how the residence runs for years afterwards.

Possible travel during the setup phase may be required to support the Principal at other residences or hotels. This is an excellent opportunity for a service-led private household professional in Miami who brings strong standards of discretion, presentation, household organisation, cleaning and quiet anticipation.

It is particularly well suited to a formal household or luxury hospitality professional who understands high-profile service environments, or to someone with yacht interior experience looking for a land-based private residence role.

Key Responsibilities

Principal-facing service

• Provide polished, discreet, and service-focused support to the Principal and guests.
• Serve refreshments and respond promptly to household requests.
• Maintain a calm, attentive presence throughout the residence.
• Anticipate needs while respecting privacy, boundaries, and household protocol.
• Represent the household with discretion, integrity, and professionalism.

Household presentation and readiness

• Ensure the residence is clean, organised, stocked, and always guest-ready.
• Support household readiness before, during, and after the Principal’s visits.
• Keep the residence prepared to receive at short notice.
• Maintain calm, consistent upkeep during quieter periods.
• Perform general and deep cleaning as part of the rota.
• Maintain service areas, storage spaces, guest areas, and household supplies.
• Assist with errands, groceries, and basic household admin when required.

Laundry, ironing and wardrobe support

• Manage laundry, ironing, steaming, folding, and garment presentation with precision.
• Support wardrobe care and high-standard garment handling where required.
• Maintain strong attention to detail across linens, clothing, and household fabrics.
• Ensure laundry areas remain organised, clean, and properly stocked.

Team support

• Report to the House Manager and support the wider household team.
• Work collaboratively with the House Manager, Housekeepers, Private Chef, Driver, and wider household structure.
• Follow household standards, routines, and rota requirements.
• Support the team environment where service and housekeeping responsibilities overlap.
• Assist with occasional dog-related duties when needed.

Requirements

Must-haves

• Fully eligible to work in the US.
• Fluent English and Spanish speaker.
• Based in, or able to work reliably in, Miami, Florida.
• Proven experience in a private household, luxury residence, yacht interior, five-star hospitality environment, or similar high-end service setting.
• Strong service-first mindset with polished personal presentation.
• Confident serving refreshments and responding to Principal or guest requests.
• Excellent laundry, ironing, steaming, folding, and garment care skills.
• High standards of cleanliness, organisation, and household presentation.
• Discreet, calm, emotionally intelligent, and highly professional.
• Comfortable working around a high-profile Principal and guests.
• Flexible to work weekends, holidays, and irregular shifts as part of a rota.
• Comfortable working in a residence where schedules may change at short notice.
• Pet-friendly and comfortable around a small dog.
• Able to assist with occasional dog-related duties.
• Confident working without constant supervision; proactive and self-starting.
• Familiarity with Google Docs, Google Sheets, WhatsApp, and basic household technology.
• Strong work ethic, high standards, and excellent attention to detail.

Strong advantage

• Formal service, table service, drinks service, or guest service experience.
• Experience in a UHNW private household or high-profile private residence.
• Yacht Steward, Yacht Stewardess, Chief Stew, Second Stew, or yacht interior background.
• Luxury hospitality, five-star hotel, villa, chalet, or private estate experience.
• Wardrobe care, fine laundry, luxury garment care, or packing and unpacking experience.
• Experience working as part of a structured household team.

Working in this household

The household requires someone polished, discreet, flexible, and genuinely service-led.

The successful candidate will understand that the role combines principal-facing service with hands-on household support. They will be confident moving between service, laundry, organisation, household presentation, guest readiness, and general cleaning and upkeep without treating the role as service-only or cleaning-only.

The residence may need to be ready to host on short notice, or may remain quiet for weeks depending on the Principal’s travel schedule. The right candidate will be calm and consistent in both scenarios.

The cultural register is calm, private, professional, and detail-focused. The household values quiet anticipation, strong boundaries, consistency, and high standards.

Practical Information

• Contract: Full-time.
• Location: Miami, Florida, USA.
• Salary: $65,000–$95,000
• Working pattern: Flexible schedule, including weekends and irregular shifts as part of a rota.
• Languages: Fluent English and Spanish required. Additional languages advantageous.
• Right to work: Fully eligible to work in the US.
• Role type: Service-led private household support, including cleaning.
• Reporting line: House Manager, with wider oversight from the Global House Manager.
• Household structure: A House Manager, two Housekeepers, Private Chef, and Driver.
• Residence profile: Private home being established as the Principal’s primary Miami base from late 2026.
• Pet: A small dog lives at the residence.

Application Process

Please note: Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please assume your application has not been successful on this occasion.

Location: West London, in-office
Salary: £40,000-£60,000, dependent on experience
Contract: Full-time, permanent
Working Pattern: 5 days in office. One day WFH negotiable when the Founder is out
Reporting To: Founder
Start Date: 1 September, with mid-September acceptable

Overview

Oplu is leading the search for an Executive Assistant to a Founder at a growing founder-led investment firm in West London. The firm makes venture capital, angel, and direct investments focused on sustainability.

This is primarily a 1:1 support role for the Founder, with scope to cover the wider team as it grows. The successful candidate will be fully involved from day one: emails, agenda, active workstreams, business development, and potential fund expansion.

Whether your background is as an EA to a Founder, EA at a VC or impact investing firm, EA at a sustainability-focused business, EA at a startup or scale-up, EA at a family office, or a Team Assistant with founder-support experience, this is a considered appointment with genuine commercial and strategic scope over time.

The Opportunity

The Founder is looking for an EA who wants to grow into the business. This is not a rigid EA position. Alongside the core diary, correspondence, and admin remit, the role offers commercial and strategic scope over time. The Founder has watched this trajectory work well before in a prior 80-person company and is deliberately hiring for it here.

The remit is roughly 80% business and 20% personal. Personal admin, including household moves and scheduling, is welcome but not core. This is explicitly not a family PA role.

The firm sits at the intersection of investment discipline and sustainability outcomes. Candidates who care about impact alongside execution will find the environment genuinely aligned.

Who this role suits

This role is best suited to an EA with 4+ years of experience, ideally from a founder-led, entrepreneurial, or scale-up environment, or from an investment, VC, impact-investing, or sustainability-focused business.

EAs from pure corporate backgrounds are unlikely to translate well. EAs who see themselves narrowly as pure diary managers are also unlikely to fit. The Founder is cautious about over-experienced EAs who are too settled in a rigid EA identity.

The successful candidate will be:

• An active listener who lets the Founder finish, then asks one or two precise questions.
• Smart, curious, high EQ, and self-directed.
• High energy without being superficial or interruptive.
• Genuinely interested in the business, the market, and the wider commercial context, with real interest in sustainability as a market focus.

Prior exposure to marketing, including LinkedIn, website updates, and events, and recruitment, including posting ads, filtering applications, and organising interviews, is a real advantage. This role covers both.

Key Responsibilities

Agenda and diary management

• Own the Founder’s diary, with internal, external, and personal calendars integrated as one view.
• Organise meetings with counterparties and coordinate scheduling across parties.
• Anticipate conflicts and remind the Founder of upcoming important events in good time.

Preparation and follow-up

• Prepare pre-read documents, previous communications, and briefing packs for meetings.
• Organise note-taking via AI tools, the Founder’s own notes, or by joining meetings directly.
• Follow up on agreed action points at the pace set for each topic.

Administrative support

• Support accounting and finance administration.
• Support HR and legal administration.
• Manage purchasing and sourcing.
• Coordinate basic IT support where required.

Marketing support

• Support website updates.
• Support LinkedIn posts and profile maintenance.
• Assist with event organisation and coordination.

Recruitment support

• Post hiring ads on LinkedIn and other relevant channels.
• Filter initial applications.
• Organise interviews and coordinate candidate flow.

Personal administration

• Provide light personal administration, including household moves, personal scheduling, and coordination with personal contacts.
• Handle personal matters with discretion alongside the professional remit.

Requirements

Must-haves

• 4+ years of Executive Assistant experience, ideally in a founder-led, entrepreneurial, scale-up, or investment environment.
• Confident, independent diary and correspondence management.
• Comfortable with the classic EA remit, including meetings, travel, expenses, and follow-ups, executed at pace.
• Active listener with high EQ, self-direction, and genuine curiosity.
• Comfortable letting the Principal finish before responding.
• High energy without being superficial or interruptive.
• Comfortable with marketing support, including website updates, LinkedIn, and events.
• Comfortable with recruitment support, including postings, filtering, and interview coordination, with guidance.
• Willingness and ability to work 5 days per week in the West London office, with one day WFH negotiable when the Founder is out.
• Available to start by 1 September, or mid-September at the latest.
• Fluent English, spoken and written.
• Right to live and work in the UK.

Strong advantage

• Prior EA experience directly supporting a Founder, CEO, or Managing Partner at an entrepreneurial firm.
• EA experience at a VC, angel investment, impact investing, ESG, climate tech, or sustainability-focused business.
• Exposure to investor relations, business development, or fundraising support.
• Comfort with modern productivity and AI tools, including note-taking, meeting summarisation, and drafting.
• Marketing or content-support experience beyond the basics.
• Recruitment coordination experience.

Preferred background

• EA at a founder-led firm looking to grow with the business.
• Motivated candidate at the earlier end of the 4-7 year EA range with clear appetite for the commercial and strategic scope on offer.
• Genuine interest in sustainability as a market focus.
• Comfort in an environment where the remit will expand over time.

Why this role

• Genuine commercial and strategic scope over time. This is not a boxed-in EA role.
• 1:1 Founder support, fully involved from day one across emails, agenda, and active workstreams.
• Sustainability sector focus, offering a values-aligned environment for candidates who care about impact.
• Business development and potential fund expansion in scope over time.
• Modern West London office environment.
• 5 days in office, with one day WFH negotiable.

Application Process

Apply via the form on this page. Given the September start target, shortlisted candidates will be contacted quickly. If you do not hear from us within 10 days, please consider your application unsuccessful on this occasion.

General Manager, Luxury Heritage Resort and Estate

Salary: up to £230,000 Contract: Full-time Reporting To: Executive Board

 

Overview

Oplu is leading the search for a General Manager for a distinguished luxury heritage resort and estate.

Reporting directly to the Executive Board, the General Manager holds full strategic, commercial, and operational leadership of the estate. The role has complete accountability for the performance of the resort across every function: hospitality, accommodation, golf and leisure, estate management, health and safety, and commercial development.

Whether your background is as a General Manager of a heritage resort, Managing Director of a luxury country hotel, Estate Director of a members' club, Regional Director at a luxury hospitality group looking for a single-property remit, or Vice President of hotel operations ready for a family-office-backed heritage property, this is one of the most considered hospitality leadership appointments in the UK market this year.

The Opportunity

The successful candidate will act as the visible leader of the organisation, setting direction, culture, and standards in line with the estate's long-term vision. They will safeguard the heritage and reputation of the property, deliver exceptional guest and member experiences, and ensure sustainable financial performance.

The role is broad by design. The General Manager will lead senior management teams across every function, hold full P&L accountability, work closely with the Director of Finance on planning and controls, oversee capital projects and estate development, and represent the property externally with stakeholders, partners, members, and regulatory bodies.

This is a high-visibility, high-accountability role. It suits a hospitality leader who has already operated at General Manager or equivalent level, who is comfortable with Executive Board reporting, and who can hold the premium positioning of a heritage luxury property while driving commercial performance.

Who this role suits

This role is best suited to a senior hospitality leader with prior General Manager or equivalent experience at a luxury heritage resort, country house hotel, private members' club, five-star heritage property, or premium destination resort.

Backgrounds that translate directly include General Manager of a luxury or heritage property, Managing Director of a country hotel or private members' club, Regional Director or Cluster GM from a luxury hospitality group looking for a single-property leadership role, Estate Director or Managing Director from a family-office-backed hospitality asset, and Vice President of Operations ready for a hands-on executive position.

Prior experience running a property with a golf and leisure dimension, a members' club structure, or an active estate development / capital programme is a strong advantage.

Key Responsibilities

Strategic leadership and governance

• Develop and implement the overall business strategy in alignment with the Executive Board's objectives.
• Provide clear leadership, direction, and accountability across the organisation.
• Act as the principal link between the Executive Board and the operational leadership team.
• Ensure effective corporate governance, risk management, and compliance across all areas of the business.
• Represent the estate externally with stakeholders, partners, members, and regulatory bodies.

Operational and commercial oversight

• Maintain full oversight of all resort operations, ensuring consistently high standards across hospitality, golf, events, estate, and guest services.
• Drive commercial performance, revenue growth, and profitability while protecting the premium positioning of the brand.
• Ensure operational structures are efficient, scalable, and aligned to business priorities.
• Oversee capital projects, estate development, and refurbishment initiatives in line with strategic goals.

People, culture, and leadership

• Lead, inspire, and develop the senior management teams.
• Set the cultural tone of the organisation, embedding values, accountability, and high performance.
• Ensure effective people strategies covering talent acquisition, development, engagement, and succession planning.
• Promote a diverse, inclusive, and respectful working environment across the estate.

Financial stewardship

• Take overall accountability for financial performance, including budgets, forecasts, cost control, and investment decisions.
• Work closely with the Director of Finance to ensure robust financial planning, reporting, and controls.
• Ensure responsible stewardship of resources and long-term financial sustainability.

Risk, compliance, and reputation management

• Ensure full compliance with all legal, regulatory, and safety requirements across the estate.
• Oversee Health & Safety, security, and risk management frameworks to protect guests, staff, and assets.
• Protect and enhance the reputation of the estate as a leading luxury heritage property.
• Lead crisis management and decision-making where required.

Estate standards and stakeholder representation

• Act as the senior ambassador for the estate at all times.
• Uphold the highest standards of professionalism, integrity, and ethical conduct.
• Foster collaboration across departments to ensure joined-up leadership and delivery.
• Ensure guest, member, and employee feedback is actively reviewed and acted upon.

Requirements

Must-haves

• Proven General Manager or equivalent senior operational leadership experience at a luxury, heritage, or premium hospitality property.
• Full P&L accountability at property or business-unit level.
• Executive Board-level reporting experience.
• Strong commercial acumen with a track record of revenue growth and profitability improvement in a premium hospitality context.
• Experience leading and developing senior management teams across multiple functions (hospitality, accommodation, leisure, estate).
• Robust financial and governance discipline.
• Health & Safety, risk, and compliance leadership.
• Excellent stakeholder engagement across boards, members, partners, and regulators.
• Right to live and work in the UK.

Strong advantage

• Prior GM or MD experience at a luxury heritage resort or country house hotel with a golf, leisure, spa, or members' club dimension.
• Experience overseeing capital projects, estate development, or refurbishment programmes.
• Members' club operational experience.
• Golf and leisure operations understanding.
• Family-office or single-shareholder-backed property leadership experience.
• Crisis management or reputational risk leadership at senior level.
• Established relationships across UK luxury hospitality, regulatory bodies, and press.

Preferred background

• Hospitality career leader with a genuine long-term interest in single-property luxury heritage leadership, not a stepping stone to portfolio roles.
• Familiarity with the UK luxury hospitality market and its regulatory context.

Why this role

• Full strategic, commercial, and operational leadership of a distinguished luxury heritage resort and estate.
• Direct reporting line to the Executive Board.
• Broad remit across hospitality, accommodation, golf and leisure, estate management, and commercial development.
• Ownership of the guest and member experience, brand positioning, and heritage stewardship.
• Genuine executive seat at one of the more considered luxury heritage properties in the market.

 

Application Process

Apply via the form on this page. Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.

Given the seniority and sensitivity of this appointment, all applications are handled in strict confidence. Longlisted candidates will be invited to a confidential exploratory conversation with Oplu before any details of the property or the Executive Board are shared.

The Opportunity

A Personal Assistant / Concierge focused on social and lifestyle support is needed for a single ultra-high-net-worth Principal establishing Miami as his primary residence. The role sits within the Principal’s Single Family Office and reports to the Head of Administration.

It is a true lifestyle PA role: social coordination, guest management, concierge-level service, and discreet personal support, built around the Principal’s new life in Miami.

This is a high-trust, hands-on, twelve-month-a-year position requiring a genuine 24/7 availability mindset. This is not a corporate or office-based role.

About the Single Family Office and Principal

The Single Family Office runs more like a private office than a traditional family office: relaxed, dynamic, informal, and fast. The administrative team is young, intellectually curious, and prizes judgement and quick thinking over hierarchy and protocol.

The Principal values intelligent people who can hold their own in fluid, high-stakes, socially complex situations.

The Principal is a single ultra-high-net-worth individual with international business interests and a multi-residence portfolio. Miami is becoming his primary residence, and he entertains and hosts guests regularly. The Principal is described as commercially sharp, direct, and high-trust once trust is earned.

This role sits alongside other Executive and Personal Assistants and household staff. Coverage, continuity, and clean handovers across the team matter as much as individual capability.

The successful candidate will be socially confident, emotionally intelligent, operationally strong, and comfortable working in a multi-assistant Private Office structure.

Why this role

The role begins as the Principal establishes Miami as his new primary base. The early months involve building the Principal’s Miami social rhythm, venue and contact network, and guest and lifestyle infrastructure around him.

For a Lifestyle or Social PA who has run principal-direct social and concierge support for a UHNW individual, the role offers both the build of something new and the structure of an established Single Family Office around you.

You are never the only assistant. You are part of a tight group that covers each other.

Key Responsibilities

Social and lifestyle coordination

• Act as the Principal’s Social & Lifestyle PA / Concierge in Miami.
• Coordinate social plans, evenings, dinners, and guest arrangements with taste and discretion.
• Manage social introductions and lifestyle coordination with absolute discretion, navigating complex interpersonal dynamics calmly and professionally.
• Build and maintain the Principal’s Miami network, including restaurants, venues, wellness, events, and trusted contacts.
• Secure reservations, access, and arrangements at short notice.
• Respond efficiently to last-minute changes and ad hoc requests, holding standards regardless of timing.

Personal assistance and Single Family Office support

• Provide hands-on day-to-day personal support to the Principal and the wider administrative function.
• Coordinate selected appointments, logistics, and personal arrangements with precision.
• Work closely with other Executive and Personal Assistants to ensure seamless coverage across locations and time zones.
• Maintain clear communication, structured handovers, and consistent follow-through.
• Deal directly with drivers, venues, and trusted external contacts.
• Support the Principal’s daily movements and schedule in Miami.
• Support household and personal administration where required, including tracking action lists, managing deadlines, and maintaining high operational standards.

Guest records and documentation

• Maintain and update detailed guest lists and tracking spreadsheets.
• Collect, verify, and manage confidential documents and other required documentation.
• Stay in close contact with trusted third parties to ensure protocols are followed.
• Coordinate guest arrivals, departures, transport, and on-the-ground logistics.

Concierge, sourcing, and ad hoc

• Handle ad hoc lifestyle requests efficiently, including urgent or last-minute changes.
• Manage personal shopping and sourcing where required, including clothing, gifts, household items, and event needs.
• Handle online orders, delivery schedules, and returns.
• Coordinate with contractors and suppliers alongside the on-site household team for urgent requirements.
• Oversee pet care logistics, including vet appointments, food, and medication coordination where required.
• Complete ad hoc in-person errands.

Requirements

Must-haves

• One year or more already as a Lifestyle PA, Social PA, Private PA, or Concierge-style Personal Assistant to a UHNW or HNW Principal, within a private household or Single Family Office / Private Office.
• Confirmed track record in social coordination, guest management, and discreet principal-direct lifestyle support.
• Native or near-native English, written and verbal.
• US citizen or Green Card holder.
• Strong, current working knowledge of Miami, including restaurants, events, wellness, social calendar, venues, and the rhythm of the city.
• Strong emotional and social intelligence with sound judgement.
• Ability to read rooms, people, and situations quickly and correctly.
• Polished, professional, and comfortable operating in luxury and social environments.
• Exceptional organisational capacity and attention to detail.
• Calm under pressure, discreet, confidential, and comfortable with sensitive information at household, family, and guest level.
• Confident with technology for bookings, online purchases, payments, tracking systems, shared calendars, and modern messaging channels.
• Genuine 24/7 availability mindset.
• Comfortable with hours that are not fixed and work that follows the Principal’s social rhythm, including late finishes and weekends.
• Miami-based or able to commute reliably from broader South Florida.
• Comfortable signing a Non-Disclosure Agreement.

Strong advantage

• Experience working in a multi-assistant team where coverage, handover, and collaboration matter.
• Familiarity supporting international UHNW principals across cultures and social settings.
• Comfort working alongside investment-side colleagues in a Single Family Office structure.
• Educated to degree level or equivalent.
• Additional languages welcome.

Working in this Single Family Office

The administrative function is young, intellectually engaged, and operates with the informality of a private office: less protocol, more judgement; less hierarchy, more shared responsibility.

The team is collaborative and the work is intense in patches and quieter in others, depending on where the Principal is and what he is doing.

The Social & Lifestyle role is structured to anchor the Principal’s social and lifestyle world in Miami and to work in close concert with the wider team. Continuity across the multi-assistant team is the operating principle.

This is a true Private PA and Lifestyle role, not an office-based corporate assistant role. Hours are not fixed and may include late finishes and evening and weekend social commitments.

The compensation reflects this, and the work culture is built around sustainability over time rather than burnout.

Practical Information

• Contract: Full-time, permanent.
• Start: Immediate. The Principal is establishing Miami as his primary residence and the support team is building in parallel.
• Reporting to: Head of Administration within the Single Family Office.
• Schedule: Full flexibility with a 24/7 availability mindset essential. Hours are not fixed and follow the Principal’s social rhythm, including evenings and weekends.
• Travel: Primarily Miami-based. Travel with the Principal is required when needed.
• Location: Miami-based or able to commute reliably from broader South Florida.
• Live-in: This is a live-out role. Live-in may be exceptionally considered for the right candidate but is not the default.
• Salary: $85,000 to $115,000 gross per annum, dependent on experience, plus benefits.
• Right to work: US citizen or Green Card holder required.
• Standard NDA required.

Application Process

Please note: due to the high volume of applications we receive, we are only able to contact candidates who are successfully shortlisted. If you have not heard from us within 14 days of submitting your application, please assume that you have not been successful on this occasion.

Location: West Dorset, with staff accommodation available in Bridport
Salary: £30,000-£35,000, dependent on experience
Contract: Full-time
Hours: 40 per week
Working Pattern: On-site only. Weekend and evening shifts required. Outdoor work at times
Reporting To: Head of Operations
Driving Licence: Essential, own car required
Start Date: As soon as possible

Overview

Oplu is leading the search for an F&B & Wine Service professional to join the hospitality team at a distinguished luxury country hotel, vineyard, and retreat in West Dorset.

This is a hands-on service leadership role at £30,000-£35,000 dependent on experience. Full-time, 40 hours per week, on-site only. Staff accommodation is available in nearby Bridport for candidates relocating. A full driving licence and own car are essential given the rural setting.

Whether your background is as a Senior F&B Server, F&B Team Leader, Sommelier, Junior Sommelier, Wine Service Specialist, Luxury Restaurant Server, Cellar Door Host, or Wine Retail / Wholesale professional looking to move into a full hospitality remit, this is a considered appointment at a distinctive West Country property.

The Opportunity

The role leads hospitality service across three connected remits: Food & Beverage service and promotion, Wine service, education, and sales, and Activities, Experiences, and Events.

The successful candidate will take a lead role in F&B service, cover for the Head of F&B in their absence, including service, training, team, rota, and stock control, take full responsibility for the Wine Tasting Room, and drive revenue through upsell of food, drink, activities, and events.

They will maintain full CRM proficiency for operational and governance accuracy, take payments in line with Financial Procedures, and act as Competent Person under the property’s Health & Safety Policy on shift.

This is a broad, wine-forward hospitality seat that suits candidates who genuinely love wine, understand luxury service standards, and want to work in a rural boutique property setting.

Who this role suits

This role is best suited to a hospitality professional with prior senior F&B service or wine-focused experience at a boutique or luxury hotel, country house hotel, private members’ club, luxury retreat, vineyard estate, or fine-dining restaurant.

Sommelier, Junior Sommelier, Wine Service Specialist, F&B Team Leader, and Senior Server backgrounds all translate directly.

The role will also suit candidates from:

• Vineyard or English wine estate hospitality looking to combine wine service with luxury hotel operations.
• Yacht interior or luxury villa hospitality looking for a land-based seat with a wine specialism.
• Wine retail or wholesale looking to move into a guest-facing hospitality role while keeping the wine focus.
• Fine-dining restaurant service looking to move into a country hotel setting with cellar door and wholesale exposure.

Prior experience with Mews is an advantage. A WSET qualification, Level 2 or higher, is a strong plus. An APLH, Personal Licence Holder qualification, is a must-have for premises operations under UK licensing law.

Key Responsibilities

Food and Beverage service

• Follow set procedures and schedules for the service of food and drink across the full range of services offered to guests and visitors.
• Maintain full knowledge of food and drinks menus and items, including ingredients, allergens, preparation, presentation, availability, price, and pairings.
• Take a lead role in F&B service delivery.
• Support the Head of F&B in their absence with service, training, team, rota, and stock control.
• Ensure all F&B areas are clean, sanitised, tidy, and presented to a high standard.
• Set service areas per approved standards for service and post-service use.
• Maintain service stations with required equipment, materials, consumables, and resources.
• Prepare menu and beverage mise-en-place for service.
• Take payments in line with Financial Procedures.
• Open, close, lock, and unlock egress routes per procedures.

Wine service, education, and sales

• Take full responsibility for the Wine Tasting Room, including cleanliness, presentation, and security.
• Lead wine service across in-house dining, tasting sessions, and events.
• Deliver wine education to guests, including tasting notes, food pairings, provenance, style, and story.
• Support in-house wine sales, cellar door sales, and wholesale sales as required.
• Upsell wine alongside food, activities, experiences, and events to support revenue and profitability.

Activities, Experiences, and Events

• Lead and participate in the preparation, activation, and clearance of activities, experiences, and events.
• Support Marketing in the activation of activities, experiences, and events, including advertising, communication, sales, and administration.
• Upsell activities, experiences, and events alongside F&B service.

Coordination and CRM

• Liaise with the Kitchen team and Guest Relations team to ensure timely service and availability of the F&B offering.
• Support other departments in the movement of items and set-up of areas.
• Support the replenishment and control of stocks used across the hospitality operation.
• Maintain full CRM proficiency to optimise operational and governance accuracy and to support the highest service standards.

Health, safety and property

• Ensure signage, barriers, screens, working-at-height support, additional team resource, and other health and safety measures are organised in advance.
• Ensure health and safety measures are used as required and demobilised on completion.
• Support access control for guests, team members, partners, and third parties.
• Accept responsibility as a Competent Person under the property’s Health & Safety Policy.
• Comply with SOPs, Risk Assessments, and Operations Manuals.
• Identify and report issues related to the building, site, facilities, or services to the Line Manager immediately.

Requirements

Must-haves

• Prior experience in senior F&B service, wine service, sommelier, or comparable hospitality role at a boutique or luxury property, fine-dining restaurant, or vineyard estate.
• Excellent guest-facing communication with warmth, poise, and personal presentation.
• APLH, Award for Personal Licence Holder qualification, required for premises operations under UK licensing law. Willingness to complete before start accepted for otherwise strong candidates.
• Basic Food Hygiene, HACCP, and Manual Handling training, or willingness to complete before start.
• Solid working knowledge of wine service standards, food and wine pairings, and menu presentation.
• Proficiency, or rapid adoption, with a hotel PMS and POS system.
• Comfort taking payments and complying with Financial Procedures.
• Full driving licence and own car. This is essential given the rural setting.
• Willing and able to work weekend and evening shifts.
• Comfortable working outside as required.
• Fluent English, spoken and written.
• Right to live and work in the UK.

Strong advantage

• WSET Level 2 or higher wine qualification.
• Sommelier or Junior Sommelier experience.
• Experience with cellar door sales, wine tasting rooms, or vineyard hospitality.
• Wholesale wine sales experience.
• Mews PMS experience specifically.
• Voluntary First Aid at Work training.
• Voluntary Fire Safety training.
• Yacht interior, luxury villa, private club, or high-end serviced property background.
• Fine-dining or Michelin-standard restaurant background.

Preferred background

• Career hospitality professional with a genuine long-term interest in F&B and wine, not a stepping stone.
• Familiarity with rural, agricultural, or estate-based hospitality environments.
• Sales aptitude across both in-house upselling and cellar door / wholesale channels.

Why this role

• F&B and wine leadership at a distinctive luxury country hotel, vineyard, and retreat in West Dorset.
• Genuine wine specialism across in-house service, tasting room ownership, cellar door sales, and wholesale exposure.
• Real cover for the Head of F&B in their absence.
• Cross-departmental exposure to activities, experiences, and events programming.
• Staff accommodation available in nearby Bridport for candidates relocating.
• Route to sommelier progression, F&B management, or specialist wine roles at a boutique luxury property.

About the property

A distinguished luxury country hotel, vineyard, and retreat in West Dorset, set within a rural farm and vineyard environment. The property blends hospitality with agriculture and wellness, offering guests a highly personalised experience across accommodation, food and beverage, wine, spa, and event programming. The property uses Mews as its PMS.

Practical Information

• Location: West Dorset. On-site only. No hybrid pattern.
• Working Pattern: 40 hours per week. Weekend and evening shifts required. Outdoor work at times.
• Salary: £30,000-£35,000 per annum, dependent on experience.
• Driving Licence: A full driving licence and own car are essential given the rural setting.
• Staff Accommodation: Available in Bridport for candidates relocating. Rent £450-£750 per month depending on room.
• Contract: Full-time.
• Start Date: As soon as possible.

Application Process

Apply via the form on this page. Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.

Location: West Dorset, with staff accommodation available in Bridport
Salary: £32,000-£35,000, dependent on experience
Contract: Full-time
Hours: 40 per week
Working Pattern: On-site only. Weekend and evening shifts required. Outdoor work at times
Reporting To: Head of Housekeeping
Direct Reports: Housekeeping Attendants
Driving Licence: Essential, own car required
Start Date: As soon as possible

Overview

Oplu is leading the search for a Housekeeping Supervisor to join the housekeeping team at a distinguished luxury country hotel and retreat in West Dorset.

This is a hands-on operational leadership role at £32,000-£35,000 dependent on experience. Full-time, 40 hours per week, on-site only. Staff accommodation is available in nearby Bridport for candidates relocating. A full driving licence and own car are essential given the rural setting.

Whether your background is as a Housekeeping Supervisor, Assistant Head Housekeeper, Housekeeping Team Leader, Rooms Division Supervisor, or Senior Room Attendant ready for a supervisor step, this is a considered appointment at a distinctive West Country property.

The Opportunity

The Housekeeping Supervisor ensures the smooth operation of the housekeeping department across guest rooms, public areas, and back-of-house spaces. The role includes supervising Housekeeping Attendants, coordinating daily operations, running monthly audits, and supporting the Head of Housekeeping in achieving departmental and property-wide objectives.

The successful candidate will also cover the Head of Housekeeping in their absence, organising schedules and rotas for employed, third-party contracted, and casual staff; attending the daily morning meeting and group or event briefings; and leading, mentoring, and coaching the wider Housekeeping team.

This is a busy, standards-driven department. The property operates a guaranteed 15:00 check-in, so time discipline and pre-emptive communication with Guest Relations are essential.

Who this role suits

This role is best suited to a hospitality professional with prior housekeeping supervision or comparable experience at a boutique or luxury hotel, country house hotel, private members’ club, luxury retreat, or serviced country estate.

Housekeeping Supervisor, Assistant Head Housekeeper, Housekeeping Team Leader, and Rooms Division Supervisor backgrounds all translate directly.

The role will also suit Senior Room Attendants with genuine team leadership experience who are ready to step up into a formal supervisor position, and Head Housekeepers from smaller properties looking to move to a boutique luxury environment.

Prior experience with Mews for room-status communication is a real advantage. Working knowledge of COSHH, MSDS, and Working at Height procedures is essential.

Key Responsibilities

Operational leadership and daily housekeeping

• Ensure excellent attention to detail across daily housekeeping operations in guest rooms, public areas, and back-of-house spaces.
• Implement cleaning, sanitisation, organisation, and tidying procedures across accommodation rooms, internal public areas, and external public areas.
• Ensure all rooms are cleaned and presented to the highest standards, including VIP and priority rooms.
• Monitor usage of housekeeping supplies, amenities, and linen to control costs and prevent shortages.
• Use checklists to ensure the cleanliness and condition of each assigned area meets designated standards.
• Continuously consider methods and resources to improve efficiency and standards.

Guest experience and check-in discipline

• Communicate completed rooms via Mews with confidence and clarity to support Guest Relations in delivering a seamless check-in experience.
• Proactively identify and communicate any potential delays that may prevent meeting the guaranteed 15:00 check-in time.
• Give Guest Relations sufficient time for guest management and expectation-setting.
• Respond promptly to requests from guests, Guest Relations, or management.
• Understand that missing amenities, guest complaints, or cleanliness issues from rooms released back to Guest Relations will be brought to your attention and a reasonable explanation will be expected.

Team leadership, mentoring, and cover for Head of Housekeeping

• Lead, mentor, and support the Housekeeping team in the absence of the Head of Housekeeping.
• Assist in training, motivating, and coaching new employees.
• Serve as a role model for Housekeeping Attendants and casual staff.
• In the absence of the Head of Housekeeping, organise schedules and rotas for employed Housekeeping staff, third-party contracted staff, and casual staff.
• In the absence of the Head of Housekeeping, attend the daily morning meeting and all group or event briefings.
• Communicate feedback, updates, and operational information clearly to the Head of Housekeeping and the Housekeeping team.
• Perform regular inspections to monitor adherence to departmental SOPs.
• Monitor and record that set procedures and schedules for cleaning, sanitising, and setting-out areas are undertaken as planned.

Audits, controls, and quality

• Lead monthly audits on assets, consumables, and resources within the department’s responsibility.
• Flag any issues or recommendations.
• Maintain accurate controls and records for quality control across all housekeeping responsibilities.

Linen, laundry, and waste

• Ensure schedules for the collection of linen, rubbish, refuse, and waste are satisfied.
• Ensure deposits go to designated areas and receptacles.
• Ensure concealed movement to correct collection points is timely.
• Ensure the highest standard of collection of used and dirty laundry.
• Ensure the issuance of clean and ironed linen for rooms, public areas, uniforms, and F&B.
• Inspect linen and laundry processes to control numbers, quality of materials, and service standards.

Health, safety, and chemical handling

• Accept responsibility as a Competent Person under the property’s Health & Safety Policy.
• Comply with SOPs, Risk Assessments, and Operations Manuals.
• Ensure signage, barriers, screens, lifting, working-at-height support, additional team resource, and other health and safety measures are organised in advance.
• Ensure all health and safety measures are used as required and demobilised on completion.
• Be fully aware of COSHH and MSDS for chemical handling.
• Ensure chemical storage, transport, and use around the site are controlled at all times.
• Identify and report preventative or other maintenance issues, safety hazards, accidents, or injuries in public areas or guest rooms.
• Use Mews tasks and escalate to the Head of Housekeeping or Hotel Manager as required.

Cross-department support and culture

• Support other departments in the movement of items and set-up of areas.
• Develop and maintain positive working relationships with all departments.
• Support teams to reach common goals and operational demands.
• Listen and respond to the concerns of other employees.
• Welcome and acknowledge all guests according to property standards.
• Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Requirements

Must-haves

• Prior housekeeping supervision or comparable team leadership experience at a boutique or luxury hotel, country house hotel, private members’ club, luxury retreat, or serviced country estate.
• Excellent attention to detail across guest rooms, public areas, and back-of-house.
• Confident use of a hotel PMS. Mews strongly preferred for room-status communication.
• Solid working knowledge of COSHH and MSDS chemical handling protocols.
• First Aid at Work, Fire Safety, COSHH, Manual Lifting, and Working at Height training, or willingness to complete before start.
• Ability to lead, mentor, and coach Housekeeping Attendants and casual staff.
• Comfort covering the Head of Housekeeping in their absence, including rota planning and morning meeting attendance.
• Comfort with the discipline of a guaranteed 15:00 check-in and pre-emptive communication with Guest Relations.
• Full driving licence and own car. This is essential given the rural setting.
• Willing and able to work weekend and evening shifts.
• Comfortable working outside as required.
• Physical fitness for the role, including working at height, manual lifting, and sustained active shifts.
• Fluent English, spoken and written.
• Right to live and work in the UK.

Strong advantage

• Mews PMS experience specifically.
• Prior experience running monthly asset, consumable, and resource audits.
• Prior experience managing third-party contracted or casual housekeeping staff alongside employed staff.
• Yacht interior, luxury villa, private club, or high-end serviced property background.
• Experience with linen room, laundry, and uniform inventory controls.

Preferred background

• Career hospitality professional with a genuine long-term interest in housekeeping and rooms division, not a stepping stone.
• Familiarity with rural, agricultural, or estate-based hospitality environments.

Why this role

• Housekeeping supervision at a distinctive luxury country hotel and retreat set within a farm and vineyard environment in West Dorset.
• Real team leadership, with direct reports, rota ownership in the Head of Housekeeping’s absence, and mentoring responsibility.
• Broad remit across guest rooms, public areas, linen and laundry, audits, and cross-department coordination.
• Direct line of sight to the guest experience through the 15:00 check-in discipline.
• Staff accommodation available in nearby Bridport for candidates relocating.
• Progression path into Head of Housekeeping or Executive Housekeeper at a boutique luxury property.

About the property

A distinguished luxury country hotel and retreat in West Dorset, set within a rural farm and vineyard environment. The property blends hospitality with agriculture and wellness, offering guests a highly personalised experience across accommodation, food and beverage, spa, and event programming. The property uses Mews as its PMS.

Practical Information

• Location: West Dorset. On-site only. No hybrid pattern.
• Working Pattern: 40 hours per week. Weekend and evening shifts required. Outdoor work at times.
• Salary: £32,000-£35,000 per annum, dependent on experience.
• Driving Licence: A full driving licence and own car are essential given the rural setting.
• Staff Accommodation: Available in Bridport for candidates relocating. Rent £450-£750 per month depending on room.
• Contract: Full-time.
• Direct Reports: Housekeeping Attendants.
• Start Date: As soon as possible.

Application Process

Apply via the form on this page. Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.

Location: West Dorset, with staff accommodation available in Bridport
Salary: £30,000-£35,000, dependent on experience
Contract: Full-time
Hours: 40 per week
Working Pattern: Up to 3-4 night shifts per week. On-site only
Reporting To: General Manager
Driving Licence: Essential, own car required
Start Date: As soon as possible

Overview

Oplu is leading the search for a Duty Manager (Nights) to join the management team at a distinguished luxury country hotel and retreat in West Dorset.

This is a hands-on operational leadership role at £30,000-£35,000 dependent on experience. Full-time, 40 hours per week, with up to 3-4 night shifts per week. On-site only, no hybrid pattern. Staff accommodation is available in nearby Bridport for candidates relocating. A full driving licence and own car are essential given the rural setting.

Whether your background is as a Night Duty Manager, Hotel Night Manager, Hotel Duty Manager, Assistant Hotel Manager, or Operations Manager at a boutique or luxury property, this is a considered appointment at a distinctive West Country property.

The Opportunity

The Duty Manager (Nights) takes primary responsibility for the safe, seamless, and market-leading operation of the entire estate during their on-shift periods. The role spans Finance and Governance, overall Duty Manager site accountability, F&B operational support, Guest Relations coverage, Housekeeping set-up support, and Wellness operations.

The successful candidate will lead Emergency Action Procedures across First Aid, Fire, and Evacuation. They will act as Competent Person under the property’s Health & Safety Policy, manage overnight guest and site demands, oversee locking-up, opening-up, cash-up, and check-lists, and coordinate contact with third parties as required.

They will also cover late check-ins, early check-outs, wake-up calls, invoice preparation and payments, driving the company car for guest transfers and deliveries, and supporting F&B service including breakfast when required.

This is a broad, high-responsibility operational seat requiring composure, judgement, breadth across every hospitality discipline, and comfort with the reality of night-shift leadership.

Who this role suits

This role is best suited to a hospitality operations professional with prior duty management experience at a boutique or luxury hotel, country house hotel, private members’ club, luxury retreat, or comparable high-end serviced property.

Night Duty Manager, Hotel Night Manager, Duty Manager, Assistant Manager, Operations Supervisor, and Reception Manager backgrounds all translate directly.

The role will also suit candidates from a yacht interior or luxury villa hospitality background looking for a land-based operational leadership seat, or hospitality graduates with strong operational experience at recognised luxury properties who are ready to step into a night duty leadership role.

Prior experience with Mews and Salto is a real advantage. A WSET Level 2 wine qualification is a strong plus given the vineyard setting. An APLH, Personal Licence Holder qualification, is a must-have for premises operations under UK licensing law.

Key Responsibilities

Duty Manager, safety and site leadership

• Accept responsibility as a Competent Person under the property’s Health & Safety Policy, supporting the development and implementation of health and safety standards.
• Take overall site safety and service accountability when Duty Manager in charge, in line with schedules, RAMs, and SOPs.
• Ensure staff across all departments are delivering to standard.
• Take primary lead of Emergency Action Procedures across First Aid, Fire, Evacuation, and other incidents.
• Assess situations, take responsibility for next actions, and ensure reporting is completed.
• Serve as overnight Duty Manager on-call for guest and site demands on scheduled shifts.
• Manage locking-up, opening-up, check-lists, cash-up, and other duties.
• Maintain full working knowledge of all contact numbers and third-party escalation paths.
• Address guest comments, complaints, and queries to the highest standard.
• Connect the appropriate team member if unable to resolve directly.
• Through comprehensive understanding of the operational estate, including mechanical, electrical, plumbing, and utilities, address queries and issues with approved contingency actions.
• Ensure GDPR compliance across all internal, external, and guest-facing operations.
• Ensure all required scheduled inspections and checks are carried out.
• Provide daily handover communications at the end of each shift.
• Drive the company car and other vehicles for guest collection, drop-off, deliveries, and equipment movement, in line with set standards and SOPs.
• Maintain all areas to a high standard of cleanliness and presentation.
• Support Quality Control measures and take responsibility for specific projects, SOPs, and RAMs as required.
• Check that third parties and casual staff are inducted under site health and safety RAMs before access.
• Ensure daily Sign-In and Sign-Out procedures are followed.

Finance and governance

• Comply with Financial Procedures across procurement, administration, stock handling, resource use, and personnel utilisation.
• Activate financial reporting from the PMS, POS, and CRM systems.
• Report and communicate accurately and in a timely manner.
• Monitor and audit stocks.
• Record and re-order as required, transferring stock or raising procurement requests.
• Prepare invoices, bills, and cheques for vendors, employees, and contractors.

F&B operational support

• Support the Head of F&B in developing the F&B department, offering, and service standards.
• Undertake F&B service duties for breakfast, lunch, and dinner as required.
• Support the wider team in service delivery.
• Ensure compliance with stock controls and FSA requirements.
• Proactively drive sales and upselling within the F&B department.

Guest Relations coverage

• Manage late check-ins, early check-outs, and respond to guest enquiries and requests.
• Prepare invoices and take payments at check-out and for daily sales, in line with Financial Procedures.
• Schedule wake-up calls and manage other concierge services.
• Support the Head of Guest Relations in maintaining the highest standard of Guest Relations function.
• Schedule staffing and resources within approved budgets.
• Maintain full CRM proficiency to optimise operational and governance accuracy, and maximise upsell opportunities.
• Take responsibility for central guest resources, including promotion, storage, upkeep, cleanliness, maintenance, and booking of bikes, off-road vehicles, outdoor equipment, and accessories.

Housekeeping set-up support

• Ensure layout and set-up of all hospitality areas and rooms in line with plans, procedures, and approved SOPs.
• Organise and mobilise signage, barriers, screens, lifting and working-at-height support, additional team resource, and other measures in advance.
• Demobilise on completion to maximise efficiency and comply with health and safety requirements.
• Be fully conversant with COSHH and MSDS for chemical handling, storage, transport, and use around the site.
• Support the preparation of rooms for check-in and stay-overs, including cleaning, resourcing, set-up, and handover checklist quality control.

Wellness operations

• Ensure safe, effective, and efficient set-up and operation of the Wellness barn, including spa and classes.
• Provide cover in Wellness as required for days off, sickness, breaks, and demand peaks.
• Be fully conversant with Wellness SOPs to implement or supervise.
• Ensure access control and safe use of the Wellness facility for guests, staff, and third parties.

Requirements

Must-haves

• Prior duty management or comparable senior hospitality operations experience at a boutique or luxury hotel, country house hotel, private members’ club, luxury retreat, or comparable property.
• Excellent guest-facing communication with warmth, poise, and personal presentation.
• APLH, Award for Personal Licence Holder qualification, required for premises operations under UK licensing law. Willingness to complete before start accepted for otherwise strong candidates.
• First Aid, Fire Marshall, COSHH, and Manual Handling training, or willingness to complete before start.
• Proficiency with a hotel PMS. Mews strongly preferred.
• Comfort leading Emergency Action Procedures across First Aid, Fire, and Evacuation.
• Willingness and ability to work up to 3-4 night shifts per week.
• Comfortable with the rhythm of night-shift operational leadership.
• Full driving licence and own car. This is essential given the rural setting and vehicle duties.
• Solid understanding of financial procedures, stock management, and invoicing.
• Health and Safety awareness and comfort acting as a Competent Person on shift.
• Fluent English, spoken and written.
• Right to live and work in the UK.

Strong advantage

• WSET Level 2 wine qualification, given the vineyard setting.
• Salto access system experience.
• Yacht interior, luxury villa, private club, or high-end serviced property background.
• Prior F&B service experience at a luxury property.
• Wellness or spa operational familiarity.
• Health and Safety leadership qualification beyond the essentials.

Preferred background

• Career hospitality operations professional with a genuine long-term interest in duty management, not a stepping stone.
• Familiarity with rural, agricultural, or estate-based hospitality environments.

Why this role

• Duty management leadership at a distinctive luxury country hotel and retreat in a farm and vineyard setting in West Dorset.
• Genuine operational breadth across Duty Manager, Finance, F&B, Guest Relations, Housekeeping, Wellness, and Emergency Response.
• Direct reporting line to the General Manager.
• Real ownership of the guest experience on your shifts.
• Staff accommodation available in nearby Bridport for candidates relocating.
• Route into hotel operations leadership at a boutique luxury property.

About the property

A distinguished luxury country hotel and retreat in West Dorset, set within a rural farm and vineyard environment. The property blends hospitality with agriculture and wellness, offering guests a highly personalised experience across accommodation, food and beverage, spa, and event programming. The property uses Mews as its PMS and Salto for access.

About Oplu

Oplu is the executive search partner of choice for principals, family offices, financial services firms, and luxury brands. We place senior support, right-hand, and specialist hospitality appointments with the discretion and rigour these environments demand.

Practical Information

• Location: West Dorset. On-site only. No hybrid pattern.
• Working Pattern: 40 hours per week, with up to 3-4 night shifts per week. Weekend, evening, and night cover required.
• Salary: £30,000-£35,000 per annum, dependent on experience.
• Driving Licence: A full driving licence and own car are essential. The role includes driving the company car for guest transfers and deliveries.
• Staff Accommodation: Available in Bridport for candidates relocating. Rent £450-£750 per month depending on room.
• Contract: Full-time.
• Start Date: As soon as possible.

Application Process

Apply via the form on this page. Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.

Location: West Dorset, with staff accommodation available in Bridport
Salary: £30,000-£35,000, dependent on experience
Contract: Full-time
Hours: 40 per week
Working Pattern: On-site only. No hybrid
Driving Licence: Essential, own car required
Reporting To: Head of Guest Relations & Reservations
Start Date: As soon as possible

Overview

Oplu is leading the search for a Guest Relations Executive to join the Front of House team at a distinguished luxury country hotel and retreat in West Dorset.

This is a hands-on, high-touch hospitality role at £30,000-£35,000 dependent on experience. Full-time, 40 hours per week, on-site only with no hybrid pattern. Staff accommodation is available in nearby Bridport for candidates relocating. A driving licence and own car are essential given the rural setting.

Whether your background is as a Guest Relations Manager, Front of House Team Member, Concierge, Luxury Hotel Receptionist, or Boutique Hotel Host, this is a considered appointment at a distinctive luxury country property.

The Opportunity

The property is a boutique luxury country hotel and retreat blending hospitality with farming, vineyard, and wellness operations. It offers guests a highly personalised experience across accommodation, food and beverage, spa, and event programming.

The Guest Relations Executive sits at the heart of the guest journey and covers three connected remits: Reception, Marketing, and Hospitality. This includes check-in, check-out, orientation, guest engagement, complaint handling, seasonal programming, family activities, market research, on-site restaurant and bar service support, VIP and event coordination, and PR and familiarisation trips.

The successful candidate will take real ownership of the guest journey. They will lead the daily morning meeting to align every department on arrivals and preferences, coordinate VIP and special-occasion stays, and personally handle Media, PR, and Familiarisation visits from arrival through to departure. They will act as an ambassador for the property.

This is not a passive front desk role. It is a hands-on, energetic seat requiring warmth, judgement, resilience across varied shift patterns, and a genuine interest in the details of luxury hospitality.

Who this role suits

This role is best suited to a hospitality professional with prior experience in a boutique or luxury hotel, country house hotel, private members’ club, luxury retreat, or comparable high-end serviced property. Guest Relations, Front of House, Concierge, luxury hotel Reception, or Reservations backgrounds all translate directly.

The role will also suit candidates from a yacht interior or luxury villa hospitality background looking for a land-based seat, or hospitality graduates with strong internships at recognised luxury properties who are ready to step into a full guest-facing role.

Prior experience with Mews, Salto, or comparable hotel technology stacks is an advantage. Familiarity with luxury hotel operations, personalised service standards, and multi-department coordination is essential.

Key Responsibilities

Reception and guest journey

• Greet guests with warmth, grace, and genuine hospitality. Anticipate needs and preferences to build meaningful rapport.

• Manage efficient check-in procedures, verify reservations, provide hotel information, and address special requests.

• Ensure terms and conditions, hot tub guidance, and other required paperwork are signed.

• Provide personalised full-room and full-site orientation on arrival, including heating and AC systems.

• Coordinate luggage handling for a smooth arrival experience.

• Focus on guest engagement throughout the stay.

• Maintain and update guest profiles in Mews, including preferences, history, purpose of visit, and special dates such as birthdays and anniversaries.

• Deliver child-focused programmes and seasonal activations, including scheduled daily activities and seasonal events at Halloween, Christmas, and Easter.

• Communicate activities to guests promptly.

• Act as the primary point of contact for guest enquiries, feedback, complaints, and incidents.

• Handle each enquiry with discretion, empathy, and efficiency, escalating as appropriate.

• Manage seamless check-out, including bill review, accurate payment handling, and guest farewell.

• Anticipate peak periods and flag resourcing needs in advance so the team is prepared.

• Follow up post-departure to build long-term relationships and highlight return-guest promotions.

• Manage all guest data in line with GDPR and property SOPs.

Departmental coordination

• Lead the morning meeting each day.

• Brief all departments on guest preferences, arrival schedules, and itinerary details in advance of arrivals.

• Email meeting minutes to heads of department, including any absent, before midday.

• Develop a thorough understanding of every area of the property, including plant room systems and fire panel operations, so that specialist or contractor support can be identified and mobilised quickly.

• Report repair and maintenance issues to Grounds and relevant sub-contractors for prompt resolution.

• Maintain full proficiency with the CRM and POS systems, including Mews and POS.

• Optimise systems use for accurate operational data, governance compliance, and upsell opportunities.

• Take direct and online travel agent bookings and payments in line with Financial Procedures.

• Maintain the Guest Relations area and all Food and Beverage service locations to a high standard of cleanliness and presentation.

Marketing and experience programming

• Support the development of packages and contribute ideas for seasonal experience programming based on guest demand, interests, and feedback.

• Plan, coordinate, and deliver engaging children’s activities for Halloween, Christmas, Easter, and equivalent seasonal occasions.

• Conduct and present market research to the Head of Guest Relations & Reservations, providing insight into competitor offerings and pricing strategies.

Hospitality operations and events

• Support the on-site restaurant and bar operations by assisting with food and beverage service during check-in, check-out, and daily operations.

• Maintain service areas to a high standard, whether or not Guest Relations is running service directly.

• Coordinate seamlessly with Reservations, Housekeeping, Food and Beverage, Spa, Farm, Vineyard, and Estate teams to fulfil special requests, preferences, and expectations.

• Take on-the-day ownership of guest stays and live events.

• Coordinate departments, manage timelines, oversee set-up and execution, and act as the primary point of contact for guests throughout.

• Take on-the-day ownership of Media, PR, and Familiarisation trips.

• Deliver a seamless experience against the agreed profile and stay-requirement brief.

• Support stock control within the on-site F&B outlets using the POS system.

• Coordinate all aspects of VIP, repeat, and special-occasion stays, including bespoke welcome experiences, luxury transfers, and custom in-room surprises.

• Use guest profile notes to plan personalised welcome beverages and in-room amenities.

Health, safety and property

• Support access control measures for sub-contractors and visitors, protecting the safety of guests, team members, partners, and third parties.

• Accept responsibility as a Competent Person under the property’s Health & Safety Policy.

• Follow all SOPs, Risk Assessments, and Operations Manuals with due care.

• Support the Head of Guest Relations & Reservations on specific duties relating to the guest experience.

• Undertake other reasonable duties as requested by Management.

Requirements

Must-haves

• Prior experience in a boutique or luxury hotel, country house hotel, private members’ club, luxury retreat, or comparable high-end hospitality property.

• Excellent guest-facing communication with warmth, poise, and personal presentation.

• Proficiency with a hotel PMS, with Mews strongly preferred, plus POS systems and digital booking platforms.

• Basic Food Hygiene, HACCP, Manual Lifting, First Aid at Work, Fire Safety, and a Personal Alcohol Licence, or willingness to complete before start.

• Genuine understanding of luxury service standards and multi-department coordination.

• Ability to lead a daily morning meeting and communicate clearly with heads of department.

• Comfort handling complaints, incidents, and feedback with discretion and empathy.

• Full driving licence and own car. This is essential given the rural setting.

• Flexible to work varied shifts including evenings, weekends, and holidays.

• Comfortable working outside as required.

• Focus, initiative, and the ability to solve problems creatively on the day.

• Fluent English, spoken and written.

• Right to live and work in the UK.

Strong advantage

• Experience with Mews CRM specifically.

• Experience with Salto access systems.

• Yacht interior, luxury villa, private club, or high-end serviced property background.

• Experience coordinating children’s programming or family-focused events.

• Experience with Media, PR, or influencer familiarisation trips.

• Voluntary Mental Health First Aid training.

Preferred background

• Career hospitality professional with a genuine long-term interest in guest experience, not a stepping stone.

• Familiarity with rural, agricultural, or estate-based hospitality environments.

Why this role

• Join a distinctive luxury country hotel and retreat set within a farm and vineyard environment in West Dorset.

• Real ownership of the guest journey, from morning meeting through VIP hosting to post-departure follow-up.

• Cross-functional exposure to every department on the estate, including Reservations, Housekeeping, Food and Beverage, Spa, Farm, Vineyard, and Estate.

• On-the-day lead responsibility for Media, PR, and Familiarisation trips.

• Direct input into seasonal programming, children’s activities, and package development.

• Staff accommodation available in nearby Bridport for candidates relocating.

About the property

A distinguished luxury country hotel and retreat in West Dorset, set within a rural farm and vineyard environment. The property blends hospitality with agriculture and wellness, offering guests a highly personalised experience across accommodation, food and beverage, spa, and event programming. The property uses Mews as its PMS and Salto for access.

Practical Information

• Location: West Dorset. On-site only. No hybrid pattern.

• Working Pattern: 40 hours per week. Varied shifts including evenings, weekends, and holidays.

• Salary: £30,000-£35,000 per annum, dependent on experience.

• Driving Licence: A full driving licence and own car are essential given the rural setting.

• Staff Accommodation: Available in Bridport for candidates relocating. Rent £450-£750 per month depending on room.

• Contract: Full-time.

• Start Date: As soon as possible.

Application Process

Apply via the form on this page. Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.