Job title: F&B Service

Job Description

  • Location: West Dorset, England. Service across restaurant, bars, events, breakfast, private dining and in-room dining.

  • Salary: £30,000 per annum

  • Contract: Full-time, permanent

  • Working Pattern: Full-time, with flexibility required for evenings, weekends, bank holidays and busy periods.

  • Reporting To: Restaurant Manager, within the Food and Beverage department

  • Right to Work: Existing right to live and work in the UK required.

Overview

Oplu is leading the search for a Food & Beverage Service team member to join an established luxury country hotel and wellness retreat set within a working estate in West Dorset.

Reporting to the Restaurant Manager, the successful candidate will deliver warm, attentive and knowledgeable service across the restaurant, bars, events and in-room dining, bringing the estate's farm-to-table food and estate wines to life for every guest.

This is an opportunity to become an ambassador for the hotel and play a key part in creating exceptional guest experiences.

Who This Role Suits

This position would suit a Food & Beverage Service professional with previous experience in a luxury restaurant, hotel or country-house property.

The successful candidate will be comfortable working across a variety of service formats, including restaurant dining, bars, events, breakfast, private dining and in-room dining.

We are looking for someone warm, polished, calm under pressure and genuinely interested in food, wine and the farm-to-table experience.

The role requires flexibility to work within a seven-day luxury hospitality operation, including evenings, weekends and bank holidays.

Full training on the hotel's specific standards and procedures will be provided. Above all, we value a natural service instinct, professionalism and a willingness to learn.

Key Responsibilities

Food & Beverage Service

  • Welcome and seat guests, take orders accurately and serve food and drinks in accordance with the hotel's service standards.

  • Develop detailed knowledge of menus, ingredients, allergens and estate wines to confidently describe dishes and make recommendations.

  • Recommend and upsell food, beverages, wines and experiences in a natural, guest-focused manner.

  • Process payments accurately using the point-of-sale system and established financial procedures.

  • Support restaurant, bar, events, private dining, breakfast and in-room dining service as required.

Service Standards and Preparation

  • Set up, maintain and clear service areas, stations and bars before, during and after service.

  • Ensure restaurant, bar and guest areas are clean, organised and presented to exceptional standards.

  • Follow standard operating procedures for service, cleaning and stock handling.

  • Monitor supplies and promptly report low stock levels or damaged equipment.

  • Communicate effectively with the kitchen team regarding orders, timings, dietary requirements and special requests.

Guest Experience

  • Anticipate guest needs and deliver thoughtful, personalised service throughout their visit.

  • Maintain a warm, professional and attentive approach to guest interactions.

  • Respond appropriately to guest feedback and escalate complaints promptly to the Restaurant Manager or F&B Service Manager.

  • Contribute to a welcoming atmosphere and memorable luxury hospitality experience.

Licensing, Food Safety and Health & Safety

  • Serve alcoholic beverages responsibly, including appropriate age verification, in compliance with licensing regulations.

  • Follow food safety, hygiene and allergen management procedures at all times.

  • Take responsibility as a Competent Person in implementing the company's Health and Safety Policy.

  • Adhere to all relevant standard operating procedures and risk assessments.

  • Understand and follow fire safety, evacuation and emergency procedures.

Requirements

Must-haves

  • Level 2 Food Safety certification, or willingness to complete the qualification.

  • Allergen awareness training.

  • A professional, guest-focused attitude and willingness to develop within luxury hospitality.

  • Existing right to live and work in the UK.

Previous Food & Beverage Service experience is advantageous, although full training will be provided.

Strong Advantage

  • WSET Level 1 or Level 2 qualification.

  • Professional barista training.

  • Previous experience using point-of-sale systems.

  • First Aid at Work certification.

  • Previous service experience within luxury hotels, restaurants or country-house properties.

Personal Attributes

  • Warm, cheerful and polite, with excellent personal presentation.

  • Strong communication and interpersonal skills.

  • Calm and composed under pressure.

  • A positive, collaborative approach to teamwork.

  • Genuine enthusiasm for food, wine and hospitality.

  • Willingness to learn and consistently maintain high service standards.

  • Flexibility to work evenings, weekends, bank holidays and busy periods.

  • Commitment to excellent personal hygiene and maintaining a clean, professional uniform.

Application Process

Apply confidentially via the form on this page.

Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.